Bad Email Examples
The following are examples of bad email responses, they might not have resulted in proper response.
The emails would not have provided proper resolution, they wouldn't have followed the 7C's of Communication.
1.
order #xxxxxxxxxxxxxxxxxxxx and #xxxxxxxxxxxxxxxxxxx. Please send the tshirt transfers however i
reordered the blades as i needed them urgent. Please send ome blade and one pack of flair
xtra sparkle glitter gel pens 10 colours by mekarts.
Tshirt transfers as previous
1 silouette blade as previous
1 pack of flair xtra sparkle glitter gel pens 10
color by mekart
Hello,
I understand your concern regarding this issue.
I'm sorry the seller World-Paper doesn't able to
help you for the order #xxxxxxxxxxxxxxxxxxx.
I've forwarded the details you sent us to our
Investigations team. Each report they receive is investigated and the
appropriate action is taken. However, we won't be able to release the outcome
of the investigation.
We do take the feedback and performance records
of sellers very seriously. We monitor seller performance and we'll close an
account when warranted.
To make this right for you, I've submitted an
A-to-z Guarantee claim on your behalf.
Processing should complete within 1-2 weeks of
the date the claim was submitted. If approved, your Guarantee reimbursement
will be credited directly to the same payment method used for your purchase.
You can see the most current status of your claim at the link below:
xyz.com
Information about A-to-z Guarantee claims,
including processing times, can be found here:
http://www.amazon.com/help/a-to-z-guarantee
Regarding the order #xxxxxxxxxxxxxxxx, I checked and see that the item is lost
during shipping.
To make this right for you, I've requested a
refund of $16.68 for the order. This refund will appear in the next 3-5
business days as a credit on the original payment method used for the order.
Once processed, you'll also be able to see the refund here:
xyz.com
However, the new order #xxxxxxxxxxxxxxxxxx you've placed is in out for delivery status.
You'll receive your package before the end of business day of March 17, 2017.
If you need any other help, please let us know.
We'll happy to help you.
We look forward to seeing you again soon.
Best regards,
2.
Comments:I purchased this item specifically
because it was prime eligible and I trust Amazon. My wife is due to give birth
any day now and I'd be a lot more comfortable if the mattress was here. Somehow
it was delayed and I am hoping it shows up before the baby does. Can you explain the delay?
Hello,
I'm sorry your order didn't arrive when you
expected it.
I can confirm you that we have shipped the order
as per the scheduled time from our fulfillment center. It appears that your
package has been delayed in transits by the carrier.
I understand that, as a member of Amazon Prime,
you expected 2-day delivery for the order you placed while being a part of the
membership. Rest assured, we'll do all that we can to keep this from happening
again. I'm truly sorry for all the inconvenience we have caused you.
I understand that waiting for additional days
can be frustrating but based on our historical knowledge of delivery times;
majority of the packages will reach before a replacement order would.
To help make up for the inconvenience, as an
exception I've issued $10 gift card to your account.This refund will appear in
the next 1-2 hours as a credit to your gift card.
There is no need to concern, I've contacted
carrier and provided them special instructions to deliver your packaged as soon
as possible.
For your reference I've given the tracking
number for the order : xxxxxxxxxxxxxxxxxxxxxxxx
You can also contact your local Post Office to
ask that the package be delivered soon. To find contact information for your
local Post Office you can call 1-800-ASK-USPS, or click the "Find
Locations" menu option on the page below:
http://www.usps.com
We look forward to seeing you again soon.
Best regards,
3.
Comments:I cancelled my prime membership and
you all refunded me and then took the money back but im no longer a prime
member
Hello,
I'm sorry about the problem with your payment.
I understand that you've charged once again for
prime membership.
I checked your transactions and couldnot find
charges for prime membership. We'll need to continue this investigation over
the phone. Before you contact us, please check with authorized users of your
credit card.
If you've checked with others, call customer
service with the following information:
- Last 4 digits of your credit card
- Date of charge
- Amount of charge
- The charge descriptor (e.g. Amazon.com
AMZN.COM/BILL) listed on the statement.
You can contact us by phone here:
https://www.amazon.com/gp/help/customer/contact-us
Note: Legal and privacy concerns limit the
information we can release and to whom it can be released. Depending on the
outcome of our investigation, you may still need to contact your bank to
resolve this.
We look forward to seeing you again soon.
Best regards,
4.
COMMENTS:
Did not
receive item by March 10th.
Ordered on the 5th with my Prime memberships.
I'd give UPS heck for this one. This address is a business, it is open 7
days a week. It is right next to Hwy 41.
Both FedEx and UPS drives stop and use the
bathroom here.
Ps Have a nice day
Hello,
I'm so sorry that your order hasn't arrived yet.
It appears that your shipment was lost in transit.
I've checked your order and see the item was
ordered from shangshanruoshui, a seller on our website. Because sellers'
inventories are constantly changing, we can't replace items sold by them that
are Fulfilled by Amazon.
To make this right for you, I've requested a
refund of $13.98 to your credit card.
You'll see the refund on your credit card
statement in the next 3-5 business days.
Once processed, you'll also be able to see the
refund request here:
xyz.com
If you still want the Custom American West Rodeo
Cowboy and it's available to be shipped by Amazon, please contact us by
phone or chat (https://www.amazon.com/gp/help/customer/contact-us) and we’ll help you place a new order with
upgraded shipping to make up for the inconvenience.
We look forward to seeing you again soon.
Best regards,
5.
Comments:You charged to my credit card with end
113.
$400 dlls of one canceled Camera Canon 1Dx mark
ii and i want my money back please
Hello,
I'm sorry for the inconvenience that this may
have caused to you.
I understand the cancellation of your order is
disappointing. The sellers who offer items on our site work very hard to
maintain their inventories, but occasionally an item listed on our site won't
be available when it comes time for the seller to ship your order.
I've checked and verified that your order has
been canceled and you have not been charged.
When you place an order, we contact your bank
for a purchase authorization to verify your card but don't actually charge you
until the order ships. Some banks may hold funds in your account for these
authorizations even if the order is canceled. Orders from our Marketplace
sellers may be charged at the time of purchase.
You'll need to contact your bank for assistance.
They can tell you why funds on your account may be unavailable and clarify how
long they hold payment authorizations for online orders.
It depends on the policies of your bank, but the
following code may help your bank locate and remove the authorization in
question.
- Settlement Verification Code: 651254
We look forward to see you again.
Best regards,
6.
Comments:I have emailed the seller multiple times and
have not received a response nor have I received my merchandise. I would like to cancel the order but cannot
find where i can cancel the order. I would much rather have the merchandise
however I'm done waiting for someone who won't respond to my inquiry. Please
help me cancel the order
Hello,
I'm really sorry for any concern this may have
order caused. I understand that you'd like to cancel the item since, the item
will arrive too late to meet your expectations.
However, there is no need to worry in this case.
Since, the order was placed with MARGARET
SKINNER, a seller on our website. I've sent your inquiry about your order to
the seller. You'll receive a copy of this e-mail.
You can also view communications with sellers
here:
https://www.amazon.com/gp/communication-manager/outbox.html
We look forward to seeing you again soon.
Best regards,
7.
Comments:It looks like we were charged on
03/13/17 a total of $105.93. We haven't ordered anything in that large amount
that I can find and our prime membership was in January. Wondering what this
charge is. Thank you in advance!
Hello,
I'm sorry to hear about the trouble you had.
I do understand that you see a charge on March
13 for the amount $105.93 on your account for prime membership. I'll surely
help you with this.
I checked your transactions and couldn't find
any charges for $105.93 for your Prime membership. I see that a charge of
$105.93 was made on your account on January 27 for your Prime membership.
We'll need to continue this investigation over
the phone. Before you contact us, please check with authorized users of your
credit card.
If you've checked with others, call customer
service with the following information:
- Last 4 digits of your credit card
- Date of charge
- Amount of charge
- The charge descriptor (e.g. Amazon.com
AMZN.COM/BILL) listed on the statement.
You can contact us by phone here:
https://www.amazon.com/gp/help/customer/contact-us
Note: Legal and privacy concerns limit the
information we can release and to whom it can be released. Depending on the
outcome of our investigation, you may still need to contact your bank to
resolve this.
We look forward to seeing you again soon.
Best regards,
8.
Comments:When viewing this item before I
purchased, it said I would receive it by Thursday the 16th, which is the day I
need this by. Now I'm the email, it says that I won't get
it until Friday?..... I'm confused being this is a prime item...... I'd
there a way the item can be shipped faster so I have it by the 16th?
Hello,
I've confirmed that the estimated delivery dates
in your order confirmation e-mail and Your Account were incorrect. I'm sorry
about that. You should expect your order to be delivered by March 17, 2017.
I've forwarded your message to appropriate
department and I'll make sure the appropriate people in our company see your
message, as I know they'll want to read about your experience, so that this
will not happen again in your future orders.
We will send an e-mail when your order is
shipped so you can track your package. You can also sign up for text message
alerts. For more information, go to:
xyz.com
You can check the most up-to-date status of your
order in Your Account, here:
xyz.com
We look forward to seeing you again soon.
Best regards,
9.
Comments:To help assist you better please
include the following information
Item name:
Would you prefer a Replacement/Refund to a
gift card/Refund to the original Payment method:
Description of issue: I did not receive my
order. This is the 3rd time in 2017 where I did not receive
my order and I have lost faith in Amazon's ability to safely deliver items. I need this item re-sent.
Hello,
I'm sorry for the inconvenience you have
experience in this case. That's definitely we don't want our customer's to experience.
Please understand that we would never want to
disappoint a valued customer like you. Sometimes, however, we fail to do so due
to factors, such as these, out of our control. Please accept my sincere
apologies for any inconvenience caused by this.
I've checked into the availability of "My
Favorite Thing Is Monsters" and found that this title is listed on our web
site with this availability estimate: "Usually ships within 1 to 4
weeks"
Items listed as "usually ships within 1 to
4 weeks" typically take up to weeks to obtain and prepare for shipment,
but can occasionally take longer.
Selecting One-Day or Two-Day Delivery does not
change how long it takes us to obtain items and prepare them for shipment; it
only reduces the travel time after
Here's the basic equation we use to determine
your delivery date:
(Availability) + (Shipping Time) = Total
Delivery Time
You'll find a complete description of our
shipping times and costs on our web site at:
http://www.amazon.com/help/ship/
You won't be charged until we ship it to you. On
the date of shipment, we'll send you e-mail confirming the date, contents, and
method of your shipment.
One of our aims at Amazon.com is to provide a
convenient and efficient service; in this case, we haven't met that standard.
I'm truly sorry, and I hope you'll give us another chance in the future.
Regarding this item "Garden of Life Organic
Greens and Protein Powder - Raw Protein and Greens with Probiotics/Enzymes,
Vegan, Chocolate 22oz (1lb 6oz/611g) Powder " tracking shows delivered.
If you not received this item yet, please write
back to us and we'll take further action accordingly.
Thank you for your patience and understanding.
We look forward to seeing you again soon.
Best regards,
10.
Hi,
I recently extended my subscription to Donna Hay
magazine. I recently received two copies of the latest edition of the magazine
so just wanted to make sure that the subscription was extended and not
duplicated.
The information in magazine subscriptions
section of my account looks ok but I thought I should confirm.
Best,Sef Ashiagbor
Hello,
Thanks for contacting Amazon.com
I understand that you need to information about Donna Hay Magazine.
I've checked and see that you've renewed
Magazine and will expire on May 2018.
The Magazine Subscription Manager is located in
the “Your Account” section under "Manage Magazine Subscriptions" or
directly through the following link:
xyz.com.
We look forward to seeing you again soon.
Best regards,
11.
Other info:Import duties ridiculous!! ship
without it
Comments:Please provide the following
information:
1. Complete name of the item: PlayStation 4 Slim
500GB Console - Uncharted 4 Bundle
2. ASIN or ISBN : B01LRLJV28
3. URL of the product detail page: xyz.com
4. Seller you're interested in purchasing the
item from (optional): AMAZON
Hello,
I did understand your concern regarding the
import fee for the orders.
Orders that are shipped to countries outside the
U.S. may be subject to import taxes, customs duties, and fees charged by the
destination country customs authorities. Amazon Export Sales will estimate and
collect an import fee deposit to certain destination countries.
These funds will be used by the carrier or another
agent to pay the import fees on your behalf to the appropriate authorities when
your package reaches its destination country. The estimated import fee deposit
will be displayed in the cost summary on the last page of our online order
form, just before you place your order.
To learn more about import fee deposits, please
visit our Help pages:
xyz.com
At this point, I've forwarded your feedback to
our appropriate team and we'll consider this for future development on our
services. Your comments and suggestions will help us improve our store and
offer better service to our customers.
We look forward to seeing you again soon.
Best regards,
12.
Comments:The issue you chose indicates you may
need us to take action on your order. Please include the following information:
Item name:
ClearStream Eclipse Indoor Antenna
Please tell us if you would like a
Replacement, Refund to a gift card, or a Refund to the original Payment method:
none of the above. I want my
item actually DELIVERED as it was promised to me - in a timely manner to the
dropbox that I was instructed would be available for delivery TO when I ordered
it.
Description of issue: I chose to have this
item delivered to an amazon locker location because I needed it that day, and
was instructed by your site that if I ordered within the next hour and half
that it would indeed be delivered there that day. The locker location I
chose closed at 7pm (according to your site) and I was never warned that it was
possible that the delivery would arrive at that location PAST THE TIME THAT THE
LOCKER LOCATION WAS CLOSED. Your service should be able to estimate if a
delivery will arrive before a stated closing time for one of your locker
location options. Cut to today, and now your system says that I should
have received a notice on how to re-schedule the delivery, but in fact,
"I" was not the one that received the non-delivery slip....it would
have been left with the amazon locker contact. So how am I
supposed to do anything about getting my parcel delivered?
Hello,
I'm sorry for the problem you had with delivery
of your order. I understand your disappointment. That's definitely not what we
want our customers to experience.
It's always important for us to hear how
customers react to all aspects of shopping at Amazon.com. Strong customer
feedback like yours helps us continue to improve the selection and service we
provide.
I've checked our records and see that the
tracking delivery attempt.
As an online retailer, we rely heavily on the
postal system to deliver our orders to our customers and sometimes, despite all
our efforts, there can really be unforeseen incidents that are beyond our
control.
However, we take full responsibility should any
item become lost or late or damage during transit.
I've forwarded your feedback to our shipping
department--I know they'll want to hear about your experience. We're aware that
our choice of delivery services reflects on our business as a whole, and we
appreciate your feedback.
I would like you to know that we take such
feedback seriously and I have forwarded your message along to the delivery
departments, so that they may take further necessary action. We'll take
appropriate action on each and every factor which consequated for this failure
of our standards.
I assure that in future you won't face any
delivery problems.
In this case I'd request you to wait a little
longer, until March 14,2017. I know it's very disappointing. We sincerely
apologize for that.
Amazon Locker will most likely attempt another
delivery on the next business day.
To help make up for the inconvenience, I've
extended your Amazon Prime membership by one month. The membership will now
renew on February 12, 2018.
I can indeed understand that extending this
prime membership can in noway compensate for the inconvenience caused, please
keep it as goodwill gesture from Amazon and an apology for any inconvenience.
When your order does arrive, there's no need to
contact us. However, if you haven't received it please let us know through the
link below and we'll take appropriate action.
http://www.amazon.com/contact-us
We're working hard to provide a stress-free and
convenient shopping experience at Amazon.com. I sincerely apologize for the
inconvenience you experienced in this case. We truly didn't expect this would
happen.
Best regards,
13.
Comments:This correct address for this address
is
New Fairfield, CT 06812
Please re-deliver
Hello,
I’m so sorry about the delivery problem of your
order.
I understand that your address is correct
despite tracking information shows as incorrect address. I'll surely help you
with this.
We are aware that our choice of delivery
services reflects on our business as a whole. I've forwarded your message to
our shipping department, as I know they will want to read about your experience
and to minimize the chances of anything like this occurring again. Currently we
don't have option to call USPS carrier from our end. You can choose one of your
preferred method mentioned below.
In this case, I recommend contacting your local
Post Office to ask that the package be re-delivered. To find contact
information for your local Post Office you can call 1-800-ASK-USPS, or click
the "Find Locations" menu option on the page below:
http://www.usps.com
You can also request a redelivery through the U.S.
Postal Service's website at:
https://redelivery.usps.com/redelivery/
When you call them, you can choose your
preferred delivery date and time for your package.
In most cases, late shipments arrive soon after
the estimated date. However, if you haven't received it by March 17, 2017, and
you've checked around the delivery location and with others who may have
accepted the package, please contact us through the link below and we'll be
happy to get a refund for you.
Please visit the following link to provide the
information we requested:
xyz.com
We look forward to seeing you again soon.
Best regards,
14.
Comments:Hello , this item was supposed to be a
prime two day shipping, how come it's expected delivery is a week from now?
If you can't deliver it in two days please stop
showing as if you can! It's extremely disappointing and annoying (it happened
several times the last month - I'm reconsidering my prime membership right now)
Hello,
I'm sorry for the delay in shipping your order.
I've checked the Vehicle Stealth Stinger
Character Pack, it's now back-ordered. I'm sorry about this.
Our supply of some items is limited, and these
products sell out quickly. I realize this is disappointing news.
When an item is listed as "Temporarily out
of stock. We'll deliver when available," this means the item is currently
out of stock and we’re not sure when we’ll get more of this item. If you order
one of these items, we'll do our best to get the item for you, and we'll send
an e-mail as soon as we have more information.
Although the shipping method is faster, it'll
take time to get the item. As soon as we receive more stock, we'll ship your
order and send you an e-mail.
You can cancel the item any time before it
enters the shipping process, and you won't be charged.
If you'd rather cancel your item, I understand.
To do so, visit the link below and click the "Need to cancel an
item?" button:
xyz.com
However, this item is available with Tough
Little Munchkin. If you're interest in placing with this seller, please cancel
the original item and place a new order with fastest shipping method. Let us
know the order number, we'll waive or refund the shipping charges and also
honor the price difference.
Here is the link below to place the item:
xyz.com
We look forward to seeing you again soon.
Best regards,
15.
COMMENTS:
Order not received.
Hello,
I'm sorry your package never arrived and you had
to contact us. We regret the inconvenience caused.
I would like create replacement, but I see that
many of our customers had same problem so we have to check our stock for
"Keter Pacific 2-Pack All-weather Adjustable Outdoor Patio Chaise Lounge
Furniture" in the Amazon ware house.
In this case, I've forwarded your issue to our
ware house department, So that they can check the stock of this item. I hope
you will understand the problem, as we don't want to happen this again with
you.
To remedy this issue quickly for you, I've
requested a refund for $210.02 to cover the full amount of this shipment
revised to $233.34, including any shipping costs. You'll see this refund to
your Credit Card in the next 3-5 business days.
You can view the status of your refund in Your
Account here:
xyz.com
To help compensate for the inconvenience, I've
made a one time exception for you and request to place a new order via One-Day
Shipping directly from Amazon.com or order fulfilled by Amazon and write back
to us with your order number. We'll waive off or refund the shipping fee
completely.
My sincere apologies for the time you have spent
dealing with this issue.
On a personal level, I appreciate your patience
and understanding in this matter. It is our privilege to have you as our valued
customer & we want to make sure you are always taken care of.
We look forward to seeing you again soon.
Best regards,
16.
Comments:The bag was ripped in shipping and
that is why the mats are damaged. How am I supposed to ship these back? Will you send a box? They
are big to send.
Hello,
I'm sorry to hear about the condition in which
your bath mats arrived. We make every attempt to pack items securely to protect
them during shipping, but sometimes damage does occur.
We always appreciate customer input on how we
can improve our services; I've forwarded your comments to our shipping
department.
In this case, I'm not able to send you a replacement
box, but if you can use tape to fix the original box, or if you can find a
different box that fits the bath mats, we can still accept the return.
If you didn't find the box that fits the bath
mats or find any problem while returning the item, Please let us know, we will
arrange UPS pickup for this return.
You can use our Packaging Feedback Program (www.amazon.com/cspackaging) to let us know how we're doing. Your input
will help us improve product and Amazon packaging. Visit our Help pages for
more information:
xyz.com
We look forward to seeing you again.
Best regards,
17.
Comments:I'm just trying to figure out why this
item says it's out for delivery, being shipped by USPS, and it's Sunday. Where is it actually at and when will it
actually be delivered, because I know it's not being delivered today.
Thank you!
Hello,
I'm sorry to hear your item didn't arrive by the
guaranteed delivery date of March 12, 2017.
I completely understand your disappointment.
That's definitely not what we want our customers to experience.
To help you with this, I've checked the order
details and see that the order was shipped through USPS, and the delivery
confirmation says the shipment was out of delivery March 12, 2017
09:01:00 AM Newnan GA US.
Since I am unable to track where the package is,
please contact carrier Phone: xxxxxxxxxxxx and they will provide details you
need.
In this situation, I'd appreciate your patience
very much if you could wait until March 13, 2017, Don't worry Its just the
maximum waiting time. I understand that waiting for additional days can be
frustrating but based on our historical knowledge of delivery times; majority
of the packages will reach not long after the estimated date.
If you haven't received your shipment by the end
of March 13, 2017, please let us know and we'll be happy to get a refund for
you.
Please visit the following link to provide the
information we requested:
xyz.com
We do want to make sure our customers receive
the package as expected and I sincerely apologize for this disappointing
experience. I hope you'll consider this as an isolated incident and we will do
all that we can to make sure this isn't repeated.
We look forward to seeing you again soon.
Best regards,
18.
Comments:I cannot find out if this order will arrive
today. The tracking says it's scheduled for today, but
the last updated tracking information states it departed Kentucky.
Thank you
Lisa Chrysler
Hello,
I'm sorry for the delay in delivering your Prime
order.
We understand that Prime customers who select
Two-Day delivery want to receive their orders faster.
It's always important for us to hear how
customers react to all aspects of shopping at Amazon.com. Customer feedback
like yours helps us continue to improve the selection and service we provide.
I can understand from your comments that the
tracking for the order is scheduled to be delivered by today but the tracking
information for the order is not updated since March 12. I'm sorry that the
tracking information on AMZL_US's website appears incomplete.
Also, in order to speed up delivery, some
carriers may not scan each shipment at each scan location, which occasionally
limits the amount of tracking data. When shipping volume is high, packages are
processed in bulk, and the first time a package is scanned may be upon arrival
at a regional hub near the destination. In some cases, tracking information may
not appear until the package has been delivered.
On further checking, I see that there was an
unexpected delay in Shipping your package from one carrier facility to another
carrier facility because of which the delivery was delayed.
We're aware that our choice of delivery services
reflects on our business as a whole, and we appreciate your feedback. I've
forwarded your feedback to our shipping department--I know they'll want to hear
about your experience.
I hope you understand, as an online retailer,
we rely on carriers for tracking updates and delivery of packages that are sent
to our customers.
When a package is late, we don't consider it
lost immediately because, in most cases, late shipments arrive soon after the
estimated date. However, if you haven't received it by end business of March
14, and you've checked around the delivery location, please contact us through
the link below and we'll be happy to get a refund for you.
Please visit the following link to provide the
information we requested:
xyz.com
I've also checked our records and see that
you've contacted us again stating that you're frustrated when the orders' you
expect from Amazon and also shipped by AMZL are repeatedly delayed.
Since, I've escalated this to our Shipping
department, they will investigate this further and will contact you regarding
this within 1-2 business days. They'll also make sure that this will not happen
to you again in future.
I hope you'll understand that we do our best to
ensure that all orders leave our fulfillment centers in time to meet the availability
and shipping estimates listed on our website. In spite of our efforts, there
are unforeseen delays with some shipments on occasion. We sincerely apologize
for any inconvenience this may cause.
We look forward to seeing you again soon.
Best regards,
19.
Comments:Hoover vacuum was not delivered as
promised. SanDisk 64 gb. not delivered as promised. Why exactly am I paying for with Amazon
"not so Prime"? I will not
renew this service. Very disappointed!
Hello,
I'm sorry for any inconvenience caused with the
delivery estimates of your recent order.
****************************Regarding the order
#xxxxxxxxxxxxxxxxxxxxx:
I've checked your order and found that there is
a delay in delivery due to an internal processing error causing the package to
be sent to the incorrect carrier.
We do our best to ensure that all orders leave
our fulfillment centers as close as possible to be delivered within the
delivery date estimated when you place your order, but occasionally a shipment
may be delayed or lost by circumstances beyond our control.
As an online retailer, we rely heavily on the
carriers to deliver our orders to our customers and sometimes, despite all our
efforts, there can really be unforeseen incidents that are beyond our control.
****************************Regarding the order
#xxxxxxxxxxxxxxxxxxxxxxx:
Normally, when customer done with the ordering
process, we will check the availability of item in the fulfillment center
closest to the customer’s shipping address to deliver the parcel at the
earliest.
In some cases, we’re unable to fulfill the item
from the nearest FC. In such cases, we will seek help from other FCs within United
States or aboard.
If the package was shipped from different FC
which is far away from the shipping address, transit time from the particular
FC to shipping address or particular FC to FC near to shipping address will be
taken in to consideration which will be the exact reason.
I've checked our records and see that the
estimated delivery date for your shipment was revised after you placed your
order, as there was an unexpected delay in obtaining the item. We typically
notify customers whenever such delays occur, and I'm really sorry that you were
not notified in this case.
In this case, you can contact us via phone so
that we'll perform a three-way call with the carrier so that you can provide
any necessary personal information or request a redelivery at the form found
at:
https://redelivery.usps.com/redelivery
To compensate for this inconvenience, I've
issued a $10.00 promotional certificate to your Amazon.com account, which will
automatically apply the next time you order an eligible item sold and shipped
by Amazon.com.
The promotional certificate doesn't apply to
items offered by other sellers on the Amazon.com website and won't cover the
purchase of gift cards, sales tax, gift wrap, or additional shipping costs.
Your promotional balance doesn't appear in Your
Account, but will always display at checkout when you place an order through
the Shopping Cart for an eligible item shipped and sold by Amazon.
If you place a 1-Click order for eligible Kindle
books or other digital products sold by Amazon Digital Services, the
promotional funds will apply to your order automatically before another payment
method is charged.
For more information about promotional codes,
including the terms and conditions of use and what happens when you return an
order paid for with a promotional code, go to:
xyz.com
I want to make sure that your order arrives
safely. If your package does not arrive, please use the link below to e-mail us
so we can investigate further:
http://www.amazon.com/contact-us/
I hope you'll consider this an isolated incident
and give us another chance in the future.
We look forward to seeing you again soon.
Best regards,
20.
Comments:Hi can I change the size of the ring to a 7
instead of a 6?After reading the reviews a lot of people
recommended sizing up.Thank you.
Hello,
I'm sorry for the problem you had.
I understand that your concern is about the
"change the size of the ring to a 7 instead of a 6".
We don't have size exchange option currently. To
make this right for you, I've canceled the Caperci 3 Piece Sterling
Silver from your order. You won't be charged for it.
You can view the changes to your order details
in Your Account here:
xyz.com
If you still want the item, I request you
to please place a new order via faster shipping method with Amazon retailer or
order fulfilled by Amazon and write back to us with the order number using the
link below. We’ll either waive or refund the shipping cost.
Please visit the following link to provide the
information we requested:
xyz.com
Your comments and suggestions will help us
improve our store and offer better service to our customers.
We look forward to seeing you again soon.
Best regards,
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