Wednesday, December 7, 2022

Microsoft Office 2021 Professional Plus Product activation chat support

Microsoft Office 2021 Professional Plus Product activation chat support

To ensure best support experience, please stay active in this chat window. Switching apps or changing focus to another window while working with us may get you disconnected from chat session.

 



Microsoft is using machine translation to assist you in the language of your choice. 




Monday, August 22, 2022

Non Voice - Email support - Examples of Bad Emails - 20 samples

Bad Email Examples


The following are examples of bad email responses, they might not have resulted in proper response.

The emails would not have provided proper resolution, they wouldn't have followed the 7C's of Communication.

Nonvoice Chat support - Good Chat - 20 chats

Examples of Good Chats - there are some grammatical errors on the chat transcript, please understand the context and use them at your discretion.

Non-voice Communication - 7 C's of Communication

 Why Use the 7 Cs?

It a very useful tool to help write high-quality email / Chat messages

E-mail Support - Non Voice - Good E-mail case study - 20 E-mails

 Good Email Examples

The following are examples of good email responses, there could be certain grammatical errors, the viewers are request to practice and use the correct formats and templates to communicate with their clients or customers. Do use the following templates at your discretion.

Saturday, August 20, 2022

Non Voice Chat Support - Example for a can do better / Average chat - 002

 

Average Chat -  002

 

Initial Question: Hi, i would just firstly immediately apologies for any trouble i have caused, it turns out i had this product but lost the parcel myself and now don't know what to do as i haven't paid, and don't feel right i just wanted to ask for your forgiveness and wanted to ask you what i should now do i would prefer to keep this product back but don't have the original box, i know this a weird scenario as most would keep the product and money and although i do want this, i wouldn't feel right please advise me what to do.

 

 

Non Voice Chat Support - Example for a can do better / Average chat - 001

 

Average Chat - 001

 

11:04 AM Initial Question: I just ordered one book via Kindle - Harry Potter and the Chamber of Secrets, but I would like to return it and order the full set of books.

 

Non Voice Chat Support - Example for a Well handled / Good chat - 001

 The reason for Positive C Sat

Good Chat -001

 

8:42 AM Initial Question: Me: I refused the order for 115-6467109-3649803 and still have not received a refund.

 

Non Voice Chat Support - Example for a mishandled / bad chat - 003

 

Bad Chat - 003

 

Initial Question: hello i am having trouble activating my twitch prime account

 

Non Voice Chat Support - Example for a mishandled / bad chat - 002

 


Bad Chat - 002

 

 11:39:57 PM Initial Question: Hello. When i try to link my Amazon/twitch accounts i get this message " Oh no! We can’t enable Twitch Prime on your account." I have tried everything, please help.

Non Voice Chat Support - Example for a mishandled / bad chat - 001

The reason for Negative C Sat


Chat Support - Example for a mishandled chat - 001