The reason for Positive C Sat
Good Chat -001
8:42 AM Initial
Question: Me: I refused the order for 115-6467109-3649803 and still
have not received a refund.
You are now connected to Grace
from Amazon.com
Grace:
Hello, my name is Grace. I'm here to help you today.
Me: Hi grace
Grace: I’m
sorry you didn’t receive your refund. I'd be happy to look into this for you
and see what we can do. By the way, thank you for being Prime member Jane. How
are you today?
Me: im good, how are you?
Grace:
That's great to hear. I am fine, thank you so much for asking.
Me: the package that I refused
had two items in it a bath pillow and the sinus irrigation
Grace: Thank
you so much for the information Jane, nothing to worry I will check it for you.
You are now reconnected with Grace.
Grace: I'm
sorry we were disconnected. I can pick up where we left off.
Me: Ok
Grace: Just to verify are you referring to http://www.amazon.com/dp/B00ZRWMCXY
8:43 AM Subxg001 has
accepted the chat.
8:43 AM Subxg001 (CSA) :
Hello, my name is Subxg001. I'm here to help you today.
8:43 AM Subxg001
(CSA) : Thank you for providing the Order number.
8:43 AM Subxg001 (CSA) :
I'm sorry for the inconvenience caused to you. I will do my best to resolve
this issue.
8:44 AM Subxg001 (CSA) :
Are you referring to, the refund for the replacement order for SinuPulse
Elite Advanced Nasal Sinus Irrigation System in Order ID: 115-6467109-3649803 corresponding
to the original order Order ID: 110-2593451-5282645 ?
8:44 AM Jane
Powell : Yes
8:45 AM Jane
Powell : I refused the 2nd package
8:45 AM Jane
Powell : That had the bath pillow and the sinuplus
8:47 AM Subxg001 (CSA) :
Thank you for confirming that for me, Jane am I right in understanding
that you refused the delivery for the replacement order?
8:51 AM Subxg001 (CSA) :
Are we still connected?
8:52 AM Jane
Powell : I'm here
8:52 AM Jane
Powell : Yes you are correct
8:53 AM Jane
Powell : Are you still there?
8:54 AM Subxg001 (CSA) :
Thank you for confirming that for me, Jane
8:54 AM Subxg001 (CSA) :
However I see that the tracking suggests that the order was delivered to the
Receptionist on February 13, 2017 03:08:00 PM.
8:56 AM Jane
Powell : Yes but I refused it an it was given back
8:57 AM Subxg001 (CSA) :
Okay
8:57 AM Subxg001 (CSA) :
Let me check that
8:58 AM Jane
Powell : Ok
9:01 AM Subxg001 (CSA) :
Thank you for staying connected, Jane I appreciate your patience.
9:01 AM Subxg001 (CSA) :
I’ve requested a refund of $85.55 to your payment card which should be
processed within 3 to 5 business days. Please note, this does not include your
bank’s processing time. You’ll see this amount credited on your next statement.
9:03 AM Subxg001 (CSA) :
Are we still connected?
Your chat has been idle for 2 minutes. I will need to close the chat
after another minute.
9:03 AM Subxg001 (CSA) :
..
9:03 AM Subxg001
(CSA) : .
9:06 AM Subxg001 (CSA) : Your
chat session has been idle for 3 minutes; so, I'm closing the chat. If this is
not a convenient time, feel free to contact us again later using the link
below:
https://www.amazon.com/contact-us
9:06 AM Subxg001 (CSA) : Thank you for
contacting Amazon. Have a great day!
9:06 AM Subxg001 (CSA) has left the
conversation.
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sound helpful during the interaction?
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