Examples of Good Chats - there are some grammatical errors on the chat transcript, please understand the context and use them at your discretion.
Initial
Question: Hello. I placed an order a while back for this item and it
shows delivered but unfortunately has not come :(
XXXXXXXXXXXX has accepted the chat.
XXXXXXXXXXXX (CSA) : Hello, my name is XXXXXXXXXXXX. I'm
here to help you today.
XXXXXXXXXXXX (CSA) : I'm sorry as you didn't receive your
package yet.
XXXXXXXXXXXX (CSA) : I can understand your concern. Let me help
you to solve your issue.
XXXXXXXXXXXX (CSA) : May I have the order number, please?
XXXXXXXXXXXX :
ORDER #
114-6730954-2712264
XXXXXXXXXXXX (CSA) : Thanks for the order number.
XXXXXXXXXXXX (CSA) : Let me check this for you.
XXXXXXXXXXXX (CSA) : Thanks for your patience!
XXXXXXXXXXXX : You're
welcome! :)
XXXXXXXXXXXX (CSA) : I checked and see that the item is shipped
and sold by a third party seller on Amazon. In this case, I can contact the
seller with high priority and also escalated the concern through our member of
leadership.
XXXXXXXXXXXX : Yes
please. This is urgent and I either need a refund, or to get this solved
XXXXXXXXXXXX (CSA) : I can understand your concern. You no need
to worry I will contact the seller from my end to deliver the item more sooner.
XXXXXXXXXXXX (CSA) : Thanks for your understanding!
XXXXXXXXXXXX (CSA) : In most cases, you'll receive a reply much
sooner. All seller orders are covered by our A-to-z Guarantee.
XXXXXXXXXXXX (CSA) : I personally create a followup for this
order if you didn't receive the item I will file the a to z claim against
the seller from my end.
XXXXXXXXXXXX (CSA) : I hope we are still connected.
XXXXXXXXXXXX (CSA) : We've been idle for 3 minute, and I want to
make sure our chat's still connected.
XXXXXXXXXXXX : Hello
XXXXXXXXXXXX : sorry!
XXXXXXXXXXXX (CSA) : No, problem.
XXXXXXXXXXXX (CSA) : Is there anything else I can assist you
with today?
XXXXXXXXXXXX : I placed
an order for a giftcard for a friend and its not processed yet :(
XXXXXXXXXXXX (CSA) : Toby, I do understand your concern. You no
need to worry I will contact the seller from my end to deliver the item more
XXXXXXXXXXXX : It was
an amazon giftcard :(
XXXXXXXXXXXX : My
friend lives far away and its her birthday
XXXXXXXXXXXX (CSA) : I can understand. In this case, I will file
the claim against the seller from my end once the investigation is over you
will receive full refund for the item.
XXXXXXXXXXXX (CSA) : Will that help for you?
XXXXXXXXXXXX : Yes
please, but I just placed an order
XXXXXXXXXXXX : like a
new order
XXXXXXXXXXXX : For an
amazon giftcard
XXXXXXXXXXXX (CSA) : Thanks for your understanding!
Let me file the claim now.
XXXXXXXXXXXX : Thank
you
XXXXXXXXXXXX (CSA) : Thanks for your patience!
XXXXXXXXXXXX (CSA) : I've submitted an A-to-z Guarantee
claim on your behalf. You will receive an e-mail from our A-to-z Guarantee
claims investigation team within 24 hours.
XXXXXXXXXXXX : Thank yo
XXXXXXXXXXXX has left
the conversation.
2nd Chat
6:55 PM Initial
Question: hi, today was my last day of my prime free trial, and i cancel
but it still charged my bank account
6:55 PM XXXXXXXXXXXX
has
accepted the chat.
6:55 PM XXXXXXXXXXXX
(CSA) : Hello, my name is XXXXXXXXXXXX.
I'm here to help you today.
6:56 PM XXXXXXXXXXXX
(CSA) : I'm really sorry you've problem with the prime.
6:56 PM XXXXXXXXXXXX
(CSA) : Could you please provide the amount of charged and the
date of charged?
6:56 PM XXXXXXXXXXXX
:
one sec, let me pull up my back account
6:56 PM XXXXXXXXXXXX
(CSA) : Sure.
6:57 PM XXXXXXXXXXXX
:
april 30 $107.42
6:57 PM XXXXXXXXXXXX
(CSA) : Thanks for your information.
6:59 PM XXXXXXXXXXXX
(CSA) : I've checked and see that, yes the charge has been made
for the prime. I'm really sorry for this inconvenience caused to you.
6:59 PM XXXXXXXXXXXX
(CSA) : In this case I'll help you with cancel this order
for a full refund.
6:59 PM XXXXXXXXXXXX
(CSA) : Will that work?
6:59 PM XXXXXXXXXXXX
:
that would be perfect, thank you
6:59 PM XXXXXXXXXXXX
:
will there be a delay on when the refund will be issued?
7:00 PM XXXXXXXXXXXX
(CSA) : You're most welcome.
7:00 PM XXXXXXXXXXXX
(CSA) : I've cancelled your prime and requested a full refund
for you and you'll receive your refund within 3-5 business days.
7:00 PM XXXXXXXXXXXX
:
alright, thank you
7:01 PM XXXXXXXXXXXX
(CSA) : You're most welcome.
7:01 PM XXXXXXXXXXXX
(CSA) : I thank you for your patience and understanding.
7:01 PM XXXXXXXXXXXX
(CSA) : Is there anything else I can do for you today?
7:01 PM XXXXXXXXXXXX
:
that will be all
7:01 PM XXXXXXXXXXXX
:
stay awesome
7:01 PM XXXXXXXXXXXX
(CSA) : Sure, XXXXXXXXXXXX.
7:01 PM XXXXXXXXXXXX
(CSA) : Thanks!
7:01 PM XXXXXXXXXXXX
(CSA) : Thank you for contacting Amazon. Please click on the
"End Chat" to close this window.
7:01 PM XXXXXXXXXXXX
(CSA) : Have a great day and take care!! :)
7:01 PM XXXXXXXXXXXX
has
left the conversation.
------------------------------------------------------------------------------------------------------------------------------------------
3rd Chat
11:17 PM Initial
Question: Hi,
I want to return the item#TruSkin Naturals Vitamin C Serum for Face, Organic
Anti-Aging Anti Wrinkle Topical Facial Skin Care with Hyaluronic Acid, 1 oz
11:17 PM XXXXXXXXXXXX
has
accepted the chat.
11:17 PM XXXXXXXXXXXX
(CSA) : Hello, my name is XXXXXXXXXXXX.
I'm here to help you today.
11:17 PM XXXXXXXXXXXX
:
It is unused in original condition
11:18 PM XXXXXXXXXXXX
(CSA) : May I have the item name and the reason for return?
11:18 PM XXXXXXXXXXXX
:
Worrying about not working and cause itchy when using
11:19 PM XXXXXXXXXXXX
(CSA) : I checked and see that the item is not returnable and
you no need to return the item,I'll help you with the complete refund.
You're most welcome to keep or donate or dispose the item.
11:19 PM XXXXXXXXXXXX
(CSA) : As an alternative to your original payment method, you
can receive your refund on Amazon Gift Card to expedite your funds
availability. Which method would you prefer?
11:19 PM XXXXXXXXXXXX
:
Anyway, can I return it to you as it is unused and in original condition
11:19 PM XXXXXXXXXXXX
:
You can resell it
11:20 PM XXXXXXXXXXXX
(CSA) : No need!
You can just dispose it.
11:20 PM XXXXXXXXXXXX
:
But it is up to your policy
11:20 PM XXXXXXXXXXXX
:
OK then
11:20 PM XXXXXXXXXXXX
(CSA) : Yes XXXXXXXXXXXX.
11:20 PM XXXXXXXXXXXX
(CSA) : As an alternative to your original payment method, you
can receive your refund on Amazon Gift Card to expedite your funds
availability. Which method would you prefer?
11:20 PM XXXXXXXXXXXX
:
Gift card that is OK
11:20 PM XXXXXXXXXXXX
(CSA) : I've requested a refund of $19.99 to your Gift Card.
You'll see the refund within 1 hour.
11:21 PM XXXXXXXXXXXX
(CSA) : Is there anything else I can assist you with today?
11:21 PM XXXXXXXXXXXX
:
And one more thing I order the items which shipped and sold by Amazon in Bulk
Qty
11:21 PM XXXXXXXXXXXX
:
Do you offer any more discount?
11:22 PM XXXXXXXXXXXX
:
Because we want to order it to resell it out of country
11:22 PM XXXXXXXXXXXX
(CSA) : Please contact us when you're placing the order and
we'll help forward you to the business team they'll help about placing the bulk
order.
11:23 PM XXXXXXXXXXXX
:
How to contact?
11:23 PM XXXXXXXXXXXX
(CSA) : Please contact us via chat.
11:23 PM XXXXXXXXXXXX
(CSA) : We'll transfer you directly to them.
11:23 PM XXXXXXXXXXXX
:
OK
11:23 PM XXXXXXXXXXXX
:
I will place an order first or contacting before ordering?
11:23 PM XXXXXXXXXXXX
(CSA) : They'll be available within 5:00 a.m. - 9:00 p.m.
Pacific time, Seven days a week
11:24 PM XXXXXXXXXXXX
(CSA) : Please contact us before placing the order.
11:24 PM XXXXXXXXXXXX
(CSA) : ave I addressed all your questions?
11:24 PM XXXXXXXXXXXX
:
OK I will add the items in the shopping cart first
11:24 PM XXXXXXXXXXXX
(CSA) : Have**
11:24 PM XXXXXXXXXXXX
(CSA) : Sure.
11:24 PM XXXXXXXXXXXX
:
OK thanks for your help
11:24 PM XXXXXXXXXXXX
(CSA) : Is there anything else I can assist you with today?
11:25 PM XXXXXXXXXXXX
:
As you can do it I will place an order from Amazon, in stead of ordering from
another wholesale websites.
11:25 PM XXXXXXXXXXXX
(CSA) : Sure.
11:25 PM XXXXXXXXXXXX
:
Sound good
11:26 PM XXXXXXXXXXXX
(CSA) : My pleasure. Thank you for taking the time to contact
Amazon.com. Have a wonderful day and take care!
Please click the "End Chat" link to close this window.
11:26 PM XXXXXXXXXXXX
:
Hopping I can do business with Amazon
11:26 PM XXXXXXXXXXXX
:
Good night
11:26 PM XXXXXXXXXXXX
(CSA) : Sure XXXXXXXXXXXX.
11:26 PM XXXXXXXXXXXX
(CSA) : We appreciate your interest with Amazon.
11:27 PM XXXXXXXXXXXX
(CSA) : We look forward to seeing you again soon. When you're
ready, please click the end chat link. Have a great day!
11:27 PM XXXXXXXXXXXX
has
left the conversation.
------------------------------------------------------------------------------------------------------------------------------------------
4th
Chat
Initial
Question: An amount was deducted from my account as a subscription fees
while I have not used Amazon prime for more than 3 moths
XXXXXXXXXXXX has accepted the chat.
XXXXXXXXXXXX (CSA) : Hello, my name is XXXXXXXXXXXX.
I'm here to help you today.
XXXXXXXXXXXX : Hello XXXXXXXXXXXX
XXXXXXXXXXXX : An
amount has been deducted from my bank account without authorization
XXXXXXXXXXXX (CSA) : I'm sorry to hear the problem you have
charged for prime.
XXXXXXXXXXXX : I did
not use the service for 3 months
XXXXXXXXXXXX (CSA) : Could you confirm the amount of charge?
XXXXXXXXXXXX : $53.53
XXXXXXXXXXXX (CSA) : Thanks for confirming.
XXXXXXXXXXXX (CSA) : In this case I will help you with the link
to cancel the prime for full refund.
XXXXXXXXXXXX (CSA) : To cancel your membership, please visit the
membership cancellation page:
https://www.amazon.com/gp/subs/primeclub/account/homepage.html
XXXXXXXXXXXX (CSA) : Once you cancel the prime membership and
you will receive the refund within 3-5 business days.
XXXXXXXXXXXX (CSA) : I have also turnoff the auto renew so you
will not charge again.
XXXXXXXXXXXX : ok,
Thanks very much for your help
XXXXXXXXXXXX (CSA) : You're welcome.
XXXXXXXXXXXX (CSA) : Is there anything else I can assist you
with today?
XXXXXXXXXXXX : yeah
just one question is it going to be refunded to the same account it was
deducted from
XXXXXXXXXXXX (CSA) : Yes, right.
XXXXXXXXXXXX : great,
thanks and have a good night
XXXXXXXXXXXX (CSA) : We look forward to seeing you again soon.
When you're ready, please click the end chat link. Have a great day!
XXXXXXXXXXXX (CSA) : Bye!
XXXXXXXXXXXX (CSA) : Take care!
XXXXXXXXXXXX has left
the conversation.
------------------------------------------------------------------------------------------------------------------------------------------
5th
Chat
6:17 PM Initial
Question: I would like to sign up for prime student but my school doesnt
issue .edu email address
6:17 PM XXXXXXXXXXXX
has
accepted the chat.
6:17 PM XXXXXXXXXXXX
(CSA) : Hello, my name is XXXXXXXXXXXX.
I'm here to help you today.
6:17 PM XXXXXXXXXXXX
:
hello
6:18 PM XXXXXXXXXXXX
(CSA) : Hi, XXXXXXXXXXXX.
6:19 PM XXXXXXXXXXXX
:
i would like to sign up for prime student but my school doesnt issue a .edu
email address
6:21 PM XXXXXXXXXXXX
(CSA) : I'm so sorry about the trouble you had with signing up
for the student prime.
6:21 PM XXXXXXXXXXXX
(CSA) : I'll surely help you with this.
6:21 PM XXXXXXXXXXXX
(CSA) : To provide proof of enrollment, please send an e-mail to
amazon-student-verification@amazon.com from the
e-mail address associated with your Amazon.com account. In the message, include
a scan, photo, or screenshot of one of the following:
* Your student ID displaying the current term or an expiration date; just a
student ID number is not valid
6:21 PM XXXXXXXXXXXX
(CSA) : * Your transcript or class list with your name, your
university’s name and the current term on it
6:21 PM XXXXXXXXXXXX
(CSA) : * Your tuition bill with your name, your university’s
name and the current term on it
6:21 PM XXXXXXXXXXXX
(CSA) : * An official acceptance letter for the upcoming term
(must include matriculation date)
6:22 PM XXXXXXXXXXXX
:
ok once i submit proof what happens next?
6:22 PM XXXXXXXXXXXX
(CSA) : Valid proof of enrollment must include your name, the
name of the school, and the current term or matriculation date. In addition,
please send us the e-mail address given to you by your college or university
(if applicable). And, please make sure to create an Amazon.com account with an
active credit card so that we can approve your request after verifying the
documents.
6:23 PM XXXXXXXXXXXX
(CSA) : Once the verification is completed you'll receive the
confirmation email about this, XXXXXXXXXXXX.
6:24 PM XXXXXXXXXXXX
:
about how long until i will get a confirmation email?
6:25 PM XXXXXXXXXXXX
(CSA) : Once you send the email with the details, you'll receive
the email confirmation within 3-5 business days.
6:26 PM XXXXXXXXXXXX
:
ok thank you
6:27 PM XXXXXXXXXXXX
(CSA) : You're most welcome, XXXXXXXXXXXX.
6:27 PM XXXXXXXXXXXX
(CSA) : Was I able to solve your problem? please let me know if
there is anything else I can help you with today.
6:27 PM XXXXXXXXXXXX
:
you solved my problem thank you
6:28 PM XXXXXXXXXXXX
(CSA) :
It is my pleasure assisting a valued customer like you today.
Thanks for contacting Amazon.com chat support.
Have a great one:)
Take care!
Bye!
Chandra, please don't forget to click the "End chat" link to close
this window.
6:28 PM XXXXXXXXXXXX
:
bye thank you
6:29 PM XXXXXXXXXXXX
(CSA) : :)
6:29 PM XXXXXXXXXXXX
(CSA) : XXXXXXXXXXXX, please don't forget to click the "End
chat" link to close this window.
------------------------------------------------------------------------------------------------------------------------------------------
6th
Chat
Initial
Question: Hello, I have a few books I want to sell on Amazon. I had a
seller account once, but it's been years since I've used it. I just tried to
register for a seller account but got a message saying I was unable to register
because of an issue with my account. Can you help?
XXXXXXXXXXXX has accepted the chat.
XXXXXXXXXXXX (CSA) : Hello, my name is XXXXXXXXXXXX. I'm here to help you
today.
XXXXXXXXXXXX : Thanks
XXXXXXXXXXXX (CSA) : Thank you for being a Prime member.
XXXXXXXXXXXX : You're
welcome
XXXXXXXXXXXX (CSA) : I'll be sure to check this for you.
XXXXXXXXXXXX : Sounds
good
XXXXXXXXXXXX (CSA) : If you want to sell something temporarily
you can just tradein instead of creating a seller account.
XXXXXXXXXXXX : How does
that work? I mail the items to Amazon?
XXXXXXXXXXXX (CSA) : Yes, Justin.
XXXXXXXXXXXX (CSA) : To learn how to submit a trade-in order,
please visit our Help pages:
http://amazon.com/tradein/howto
XXXXXXXXXXXX (CSA) : Our Trade-in store (http://amazon.com/tradein) allows
you to search for items eligible for trade, create a trade-in order, and print
a shipping label to send in your items in exchange for an Amazon.com Gift Card.
XXXXXXXXXXXX (CSA) : You can view your trade-in submission
history and payment information, or track the status of your trade-in packages
in Your Trade-In Account (http://amazon.com/tradein/youraccount).
Information about packages being returned to you can be found there, as well.
XXXXXXXXXXXX : Ok,
thanks for the info. I'll look into it.
XXXXXXXXXXXX (CSA) : Great!
XXXXXXXXXXXX (CSA) : Thank you so much for your understanding.
XXXXXXXXXXXX (CSA) : :)
XXXXXXXXXXXX (CSA) : Is there anything else I can assist you
with today?
XXXXXXXXXXXX : That
should do it. Thanks.
XXXXXXXXXXXX (CSA) : Thank you for contacting Amazon. Please
click on the "End Chat" to close this window.
Take care!
Bye!
Have a good one!!
XXXXXXXXXXXX is no
longer connected.
------------------------------------------------------------------------------------------------------------------------------------------
7th
Chat
Initial
Question: Hello, order - XXXXXXXXXXXX shows
delivered but we never received second part of the order. We received the
one band from bscstore but not the three pack from WISHTA
XXXXXXXXXXXX has accepted the chat.
XXXXXXXXXXXX (CSA) : Hello, my name is XXXXXXXXXXXX. I'm here to help you
today.
XXXXXXXXXXXX (CSA) : Hi, nice to meet you.
XXXXXXXXXXXX : Great
Arun. My name is XXXXXXXXXXXX.
XXXXXXXXXXXX : Nice to
meet you as well.
XXXXXXXXXXXX (CSA) : I'm sorry for the trouble you had with your
order.
XXXXXXXXXXXX : Its ok,
it happens.
XXXXXXXXXXXX (CSA) : Could you please wait for 2-3 minutes while
I check this for you.
XXXXXXXXXXXX : sure
XXXXXXXXXXXX (CSA) : Thanks for waiting.
I've checked your order and see the item was ordered from a seller on our
website. Because sellers' inventories are constantly changing, we can't replace
items sold by them that are Fulfilled by Amazon.
Instead, I'll happy to help you with full refund to your original payment
method.
If you still needs it you're welcome to place the new order.
XXXXXXXXXXXX : ok
great. thanks. I started a return to make contact earlier today.
XXXXXXXXXXXX (CSA) : It's my pleasure to help you.
Please wait while I do this for you.
XXXXXXXXXXXX : great,
thanks again
XXXXXXXXXXXX (CSA) : I'm sorry to keep you waiting. It'll just
be a moment longer.
XXXXXXXXXXXX (CSA) : Thanks for waiting patiently.
XXXXXXXXXXXX : sure no
problem
XXXXXXXXXXXX (CSA) : Thanks for waiting.
I've requested the full refund to your original payment method.
Once processed, you'll also be able to see the refund request here:
https://www.amazon.com/gp/css/summary/edit.html?orderID= XXXXXXXXXXXX
XXXXXXXXXXXX : ok
thanks very much XXXXXXXXXXXX
XXXXXXXXXXXX (CSA) : You no need to be thanks, . I'd like to
thank you for giving me an opportunity to help you.
XXXXXXXXXXXX (CSA) : I hope I've addressed all your
concerns. Is there anything else I can do for you today?
XXXXXXXXXXXX : nope,
you have been great. Have a nice night and thank you again
XXXXXXXXXXXX (CSA) : I'm glad I was able to help! We hope to see
you again soon. Bye!
Please click on the "End Chat" to close this window.
XXXXXXXXXXXX (CSA) : Please click on the "End Chat" to
close this window.
XXXXXXXXXXXX has left
the conversation.
------------------------------------------------------------------------------------------------------------------------------------------
8th
Chat
9:55
AM Initial Question: I want to return a product
9:56 AM XXXXXXXXXXXX
has
accepted the chat.
9:56 AM XXXXXXXXXXXX
(CSA) : Hello, my name is XXXXXXXXXXXX.
I'm here to help you today.
9:56 AM XXXXXXXXXXXX
(CSA) : Thank you for being a Prime member.
9:56 AM XXXXXXXXXXXX
(CSA) : Sure, I'll help you with that.
9:56 AM XXXXXXXXXXXX
:
I need to return a coffee maker I purchased, but when I try to go through the
online option to do so, it says it can't be returned.
9:56 AM XXXXXXXXXXXX
:
but on my orders page, it says "return eligible through May 26th"
9:57 AM XXXXXXXXXXXX
(CSA) : Just to be sure is this the item:
Hamilton Beach FlexBrew 49983A Single Serve / Full Pot Coffee Maker ?
9:57 AM XXXXXXXXXXXX
:
yes
9:58 AM XXXXXXXXXXXX
(CSA) : Thanks for confirming.
9:58 AM XXXXXXXXXXXX
(CSA) : Upon checking I see that the item is categorized as not
returnable. In this case, there's no need to ship the item back to Amazon.
You're welcome to keep, donate or dispose of it - whichever option is most
appropriate and convenient for you.
9:58 AM XXXXXXXXXXXX
(CSA) : I'll process full refund for the item.
9:59 AM XXXXXXXXXXXX
:
okay, thank you. It doesn't really work very well. The single serve
option continues to drip long after the cup of coffee has brewed.
9:59 AM XXXXXXXXXXXX
(CSA) : You’re very welcome.
10:00 AM XXXXXXXXXXXX
(CSA) : Please give me a moment, I'm processing the refund.
10:00 AM XXXXXXXXXXXX
:
okay, thanks
10:02 AM XXXXXXXXXXXX
(CSA) : You’re very welcome.
10:02 AM XXXXXXXXXXXX
(CSA) : As an alternative to your original payment method, you
can receive your refund on Amazon Gift Card to expedite your funds
availability. Which method would you prefer?
10:03 AM XXXXXXXXXXXX
:
will the gift card just show in my account as a payment option when I make my
next purchase?
10:04 AM XXXXXXXXXXXX
(CSA) : Yes, the gift card balance will be automatically applied
to your next eligible order.
10:04 AM XXXXXXXXXXXX
(CSA) : You'll see an option to choose whether you'd like to
"Use your Gift Card or Promotional Balance" on the "Select a
payment method" page.
10:04 AM XXXXXXXXXXXX
:
thats great. lord knows I make plenty of purchases.
10:05 AM XXXXXXXXXXXX
(CSA) : Sure. And also you can combine them with any credit or
debit card.
10:05 AM XXXXXXXXXXXX
:
great, thanks!
10:05 AM XXXXXXXXXXXX
(CSA) : I've requested a refund of $76.31 to your Amazon.com
gift card. You'll see the refund in the next 1-2 hours.
10:05 AM XXXXXXXXXXXX
:
perfect, thanks for your help.
10:06 AM XXXXXXXXXXXX
(CSA) : You’re very welcome.
10:06 AM XXXXXXXXXXXX
(CSA) : Is there anything else I can assist you with today?
10:07 AM XXXXXXXXXXXX
:
no thanks.
10:07 AM XXXXXXXXXXXX
(CSA) : You’re very welcome.
10:07 AM XXXXXXXXXXXX
(CSA) : Thank you for contacting Amazon. Please click on the "End
Chat" to close this window.
Have a great day!
10:07 AM XXXXXXXXXXXX
(CSA) : Take care!!
10:07 AM XXXXXXXXXXXX
:
you too
10:07 AM XXXXXXXXXXXX
(CSA) : Bye!!
10:07 AM XXXXXXXXXXXX
(CSA) : Thank you.
10:07 AM XXXXXXXXXXXX
has
left the conversation.
------------------------------------------------------------------------------------------------------------------------------------------
9th
Chat
Initial
Question: Hello I just got a charge for 99 dollars for amazon prime fee,
and i did cancel the same day that I start the trial period even my last
purchase was on regular time shipping
XXXXXXXXXXXX has accepted the chat.
XXXXXXXXXXXX (CSA) : Hello XXXXXXXXXXXX, my name is XXXXXXXXXXXX. I'm here to help you
today.
XXXXXXXXXXXX (CSA) : Thank you for being a Prime member.
XXXXXXXXXXXX (CSA) : I'm really sorry to hear that you have been
charged for Amazon prime.
XXXXXXXXXXXX (CSA) : Let me check this for you.
XXXXXXXXXXXX : Thank
you
XXXXXXXXXXXX (CSA) : You're welcome!
XXXXXXXXXXXX (CSA) : Please give me a minute while I check this
for you.
XXXXXXXXXXXX : Ok
XXXXXXXXXXXX (CSA) : Thanks for waiting.
XXXXXXXXXXXX (CSA) : I can see the prime membership in your
account haven't cancelled yet.
XXXXXXXXXXXX (CSA) : In this case, I'll help you with the link
to cancel the prime membership in your account. To cancel your membership,
please visit the membership cancellation page:
https://www.amazon.com/gp/subs/primeclub/account/homepage.html
XXXXXXXXXXXX : I
canceled before place my order
XXXXXXXXXXXX (CSA) : Please click the "End Membership"
button from your subscription page.
XXXXXXXXXXXX (CSA) : I can see the membership is not yet
cancelled. Please click the "End Membership" button from your
subscription page.
Once you have clicked, please let me know.
XXXXXXXXXXXX : I
saw it if you see at the bottom of the right list says end membership i click
there
XXXXXXXXXXXX (CSA) : Yes, thanks for confirming.
XXXXXXXXXXXX (CSA) : I've successfully cancelled the prime
membership. I've issued a refund of amount $99.00 to your card, this
refund will show up on your card within 3-5 business days.
XXXXXXXXXXXX (CSA) : The confirmation email will also sent to
you.
XXXXXXXXXXXX : Ok thank
you, so in my future shopping it will not show any extra charges, right?
XXXXXXXXXXXX (CSA) : Yes, you're right.
You'
XXXXXXXXXXXX (CSA) : You're able to take the advantage of Free
shipping method for the orders over $35 and the items should be fulfilled by
Amazon.
XXXXXXXXXXXX : It was
my second purchase in amazon an I really like it, and i wan to keep buying from
you guys
XXXXXXXXXXXX (CSA) : Sure, you're welcome!
XXXXXXXXXXXX (CSA) : We appreciate your business a lot!
XXXXXXXXXXXX (CSA) : Is there anything else I can assist you
with today?
XXXXXXXXXXXX : Sorry
for the misspelling
XXXXXXXXXXXX : No, this
is it, thank you
XXXXXXXXXXXX (CSA) : We look forward to seeing you again soon.
When you're ready, please click the end chat link. Have a great day!
XXXXXXXXXXXX : You too
XXXXXXXXXXXX has left
the conversation.
10th
Chat
Initial
Question: Hello, On my order XXXXXXXXXXXX, it included 2 cords, and out of
the 2 usb C cords i received, one of them is defective and doesn't work. The
other cord is working completely fine, and I was wondering if I could just get
a partial refund for the order since I've already thrown away the packaging for
a return shipment
XXXXXXXXXXXX has accepted the chat.
XXXXXXXXXXXX (CSA) : Hello, my name is XXXXXXXXXXXX. I'm here to help you
today.
XXXXXXXXXXXX (CSA) : Thank you for being a Prime member.
XXXXXXXXXXXX Tien : hello XXXXXXXXXXXX!
XXXXXXXXXXXX (CSA) : No need to worry about this Sebastian, I'll
surely help you.
XXXXXXXXXXXX Tien : fantastic!
XXXXXXXXXXXX (CSA) : Are you referring for the Flebi 6 Feet / 2
Meter USB Type C Nylon Braided Cable for Apple New Macbook, ChromeBook Pixel
and More ( 2 Pack ) "?
XXXXXXXXXXXX Tien : that is correct!
XXXXXXXXXXXX (CSA) : Would you mind if I put you on hold for a
couple of minutes while I check this for you?
XXXXXXXXXXXX Tien : no worries!
XXXXXXXXXXXX Tien : take your time
XXXXXXXXXXXX Tien : additionally if it helps, ive made another
purchase of the same item
XXXXXXXXXXXX Tien : as I need 2 functional cords
XXXXXXXXXXXX Tien : and I can use that package to return the
faulty cord
XXXXXXXXXXXX Tien : but at the same time, i'm just trying to
save myself additional trouble
XXXXXXXXXXXX (CSA) : In this case, there's no need to return the
item for us to issue a refund. You're welcome to keep, donate or dispose of
it--whichever option is most appropriate and convenient for you.
XXXXXXXXXXXX Tien : you're awesome! thanks so much!
XXXXXXXXXXXX (CSA) : I've issued you a refund of $11.99. You'll
see the refund in your Credit Card in the next 3-5 business days.
XXXXXXXXXXXX Tien : perfect thanks!
XXXXXXXXXXXX (CSA) : You're most welcome!
XXXXXXXXXXXX (CSA) : Was I able to address all of your concerns?
please let me know if there is anything else I can help you with today.
XXXXXXXXXXXX Tien : you've done an exceptional job with
everything i needed!
XXXXXXXXXXXX Tien : i'll be giving you a nice juicy review
afterwards :)
XXXXXXXXXXXX (CSA) : Thanks for contacting Amazon.com chat
support.
Please click the "End" chat link to close this window.
XXXXXXXXXXXX Tien has left the conversation.
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11th
Chat
3:52 PM Initial
Question: We received this package with two light fixtures that are not working.
WE contacted the seller, and they did not send us a new one and it has been
almost two months.
3:52 PM XXXXXXXXXXXX
has
accepted the chat.
3:52 PM XXXXXXXXXXXX
(CSA) : Hello, my name is XXXXXXXXXXXX.
I'm here to help you today.
3:53 PM XXXXXXXXXXXX
(CSA) : Thank you for being a Prime member.
3:53 PM XXXXXXXXXXXX
(CSA) : I'm really sorry to hear that the item was not working.
3:53 PM XXXXXXXXXXXX
(CSA) : I'll surely check on this to help you.
3:53 PM XXXXXXXXXXXX
:
Thank you. When can we expect this problem to be resolved?
3:54 PM XXXXXXXXXXXX
(CSA) : Craphy 5500k Photo Portrait Studio Flash Lighting Kit
for Portrait Photography, Studio and Video Shooting (Umbrella, Light Stand, E27
Light Holder, 12
This is the item right?
3:54 PM XXXXXXXXXXXX
:
Yes, that is correct.
3:55 PM XXXXXXXXXXXX
(CSA) : Thanks for confirming.
3:56 PM XXXXXXXXXXXX
(CSA) : I've checked and I'm really sorry for the inconvenience
caused to you.
3:56 PM XXXXXXXXXXXX
(CSA) : In this case, I'll help you with a full refund for this
item for a full refund.
3:56 PM XXXXXXXXXXXX
(CSA) : Hope this helps?
3:57 PM XXXXXXXXXXXX
:
Can we just get the lights replaced?
3:58 PM XXXXXXXXXXXX
:
We use all of the other items, we just want the lights.
3:58 PM XXXXXXXXXXXX
(CSA) : I can completely understand your concern, XXXXXXXXXXXX.
3:58 PM XXXXXXXXXXXX
(CSA) : I see that the item was sold by the seller on our
website, While we shipped your order, the inventory was provided to us by a
seller and I'm not able to send you a replacement.
3:59 PM XXXXXXXXXXXX
(CSA) : I'll help you with a prepaid return label to return the
item for a for a full refund.
3:59 PM XXXXXXXXXXXX
(CSA) : You will not be charged for the shipping.
4:01 PM XXXXXXXXXXXX
(CSA) : Hope this works?
4:02 PM XXXXXXXXXXXX
:
We will keep it and I guess I will by more lights but I am not happy to get broken
items in a package deal.
4:03 PM XXXXXXXXXXXX
(CSA) : I can completely understand your concern, XXXXXXXXXXXX.
If you prefer not to return the item, I can help you with a partial refund for
the item.
4:03 PM XXXXXXXXXXXX
(CSA) : Hope this helps?
4:03 PM XXXXXXXXXXXX
:
Yes, that would help.
4:03 PM XXXXXXXXXXXX
(CSA) : Thanks for your understanding, XXXXXXXXXXXX.
4:04 PM XXXXXXXXXXXX
(CSA) : Let me check and process the partial refund to
you.
4:04 PM XXXXXXXXXXXX
:
Okay, Thank you.
4:05 PM XXXXXXXXXXXX
(CSA) : I can help you with a refund of $45 for this item. Will
that works?
4:06 PM XXXXXXXXXXXX
:
Yes and I will purchase new ones. Can you put it on my Amazon card?
4:06 PM XXXXXXXXXXXX
(CSA) : Sure, Mary.
4:06 PM XXXXXXXXXXXX
(CSA) : I've requested a refund of $45.00 to your Amazon Gift
Card. You'll see the refund in the next 2-3 hours.
4:06 PM XXXXXXXXXXXX
(CSA) : Hope you have all set now?
4:07 PM XXXXXXXXXXXX
:
I want it on my amazon store card credit card if possible.
4:07 PM XXXXXXXXXXXX
(CSA) : Okay, Mary.
4:07 PM XXXXXXXXXXXX
(CSA) : I've requested a refund of $45.00 to your Store Card.
You'll see the refund in the next 3-5 business days.
4:08 PM XXXXXXXXXXXX
(CSA) : Is there anything else I can assist you with today?
4:08 PM XXXXXXXXXXXX
:
Thank you for your help in this matter. You did a great job with solving my
problem.
4:09 PM XXXXXXXXXXXX
(CSA) : Its my pleasure to assist you today.
4:09 PM XXXXXXXXXXXX
(CSA) : Have a great day :)
4:09 PM XXXXXXXXXXXX
(CSA) : Thank you for contacting Amazon. Please click on the
"End Chat" to close this window.
4:09 PM XXXXXXXXXXXX
has
left the conversation.
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12th
Chat
Initial
Question: This order says my shipment was received. It
wasn't. The tracking information says it was delivered in
Tennessee. I am in XXXXXXXXXXXX. I
tried to contact the seller, and it said that he is no longer on
Amazon??? HELP!!
XXXXXXXXXXXX has accepted the chat.
XXXXXXXXXXXX (CSA) : Hello, my name is XXXXXXXXXXXX.
I'm here to help you today.
XXXXXXXXXXXX : I hope
so.
XXXXXXXXXXXX (CSA) : Hi XXXXXXXXXXXX
XXXXXXXXXXXX : So this
order...I've waited for a long time. It finally says it was delivered,
but not here. They guys is now gone?
XXXXXXXXXXXX : hi
XXXXXXXXXXXX (CSA) : I'm sorry to know that your order delivered
in wrong address.
XXXXXXXXXXXX (CSA) : Firstly, I'd like to thank you for your
Prime membership.
XXXXXXXXXXXX (CSA) : Are you referring to "Van Heusen Men's
Long-Sleeve Oxford Dress Shirt, White-19 6-7" ?
XXXXXXXXXXXX : yes
XXXXXXXXXXXX (CSA) : Thanks for the confirmation.
XXXXXXXXXXXX (CSA) : Since the seller left Amazon platform, in
this case I'll help you to file A-Z guarantee claim to get refund for the
order.
XXXXXXXXXXXX : ok, that
sounds like good news
XXXXXXXXXXXX (CSA) : You'll be able to file claim from your end
using the self-service options, Dan.
XXXXXXXXXXXX (CSA) : We are promoting self-service to make it
easier for our customers, that instead of waiting to connect with Amazon
Customer Support, explaining the problem and then expecting a solution;
XXXXXXXXXXXX (CSA) : You can file a claim by entering your order
number (XXXXXXXXXXXX) here:
https://www.amazon.com/gp/a-z-guarantee/submit-claim.html
XXXXXXXXXXXX (CSA) : I'll stay online for you.
XXXXXXXXXXXX (CSA) : Please let me know if you're unable to file
claim.
XXXXXXXXXXXX : My only
option is to contact seller
XXXXXXXXXXXX (CSA) : Do you see option to file claim or problem
with order ?
XXXXXXXXXXXX : Contact
Amazon Customer Service about problems that don't involve the seller?
XXXXXXXXXXXX : oh...it
says I have to wait until May 4?
XXXXXXXXXXXX : Although
Amazon does not currently enforce a seller response time, a reasonable
expectation is for a response within three days, by May 4, 2017. If that date
has passed and the seller hasn't replied or the seller has not resolved the
issue, file a reimbursement claim under Amazon.com's A-to-z Guarantee.
XXXXXXXXXXXX (CSA) : I see.
XXXXXXXXXXXX (CSA) : Is it possible for you to file claim after
3 days ?
XXXXXXXXXXXX : I
guess. Just another 3 days of waiting, and then shopping for 5 more
shirts somewhere else.
XXXXXXXXXXXX (CSA) : Okay, if you're unable to wait I'll file
claim on your behalf.
XXXXXXXXXXXX : If you
could do it, that would be great. I'd like to get this going.
XXXXXXXXXXXX (CSA) : Sure, please give me a moment.
XXXXXXXXXXXX (CSA) : Thanks for waiting.
XXXXXXXXXXXX (CSA) : I've filed A-Z guarantee claim on your
behalf.
XXXXXXXXXXXX (CSA) : The A to Z guarantee claim has been
submitted.
XXXXXXXXXXXX : ok, so
now what happens?
XXXXXXXXXXXX (CSA) : You'll see the refund of $39.95 to your
MasterCard in 3-5 business days.
XXXXXXXXXXXX : ok
XXXXXXXXXXXX (CSA) : I hope I was able to help you ?
XXXXXXXXXXXX (CSA) : Is there anything else I can assist you
with today?
XXXXXXXXXXXX : yes you
did. thank you very much.
XXXXXXXXXXXX : no, that
will be all. I appreciate your time
XXXXXXXXXXXX (CSA) : It is my pleasure assisting a valued
customer like you today. Thank you for contacting Amazon. You take care and
have a wonderful day!
XXXXXXXXXXXX (CSA) : Please spare a second before you
leave me and click on where it says "End Chat" at the right upper
corner of your chat window to close the window
XXXXXXXXXXXX has left
the conversation.
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13th
Chat
Initial
Question: Hi I would like to return this product. I am not satisfied
with it at all. This was a new product we have never used before last night. My
husband and i each took one pill 30 mins before bed. He fell asleep fine but
then woke up several times throughout the night, wide awake. I had trouble
falling asleep and also woke up in the middle of the night with my mind racing.
Its almost like the pill did the opposite of what it was supposed to do.
XXXXXXXXXXXX has accepted the chat.
XXXXXXXXXXXX (CSA) : Hello, my name is XXXXXXXXXXXX. I'm here to help you
today.
XXXXXXXXXXXX : Hi I
would like to return this product. I am not satisfied with it at all. This was
a new product we have never used before last night. My husband and i each took
one pill 30 mins before bed. He fell asleep fine but then woke up several times
throughout the night, wide awake. I had trouble falling asleep and also woke up
in the middle of the night with my mind racing. Its almost like the pill did
the opposite of what it was supposed to do.
XXXXXXXXXXXX (CSA) : Thank you for being a Prime member.
XXXXXXXXXXXX (CSA) : I'm so sorry about the trouble you had with
the item you received Joseph.
XXXXXXXXXXXX (CSA) : Please let me know the order number.
XXXXXXXXXXXX : XXXXXXXXXXXX
XXXXXXXXXXXX (CSA) : Thanks for the order number, please wait
let me check this for you.
XXXXXXXXXXXX (CSA) : Thanks for waiting.
XXXXXXXXXXXX (CSA) : I'm so sorry about the trouble caused with
the pills. In this case please dispose the pills, I'll help you by process the
full refund for the item. I'll also forward this to our quality team with high
priority to take action on this. It won't happen again for your future orders
Joseph.
XXXXXXXXXXXX : thank
you.
XXXXXXXXXXXX (CSA) : You're most welcome.
XXXXXXXXXXXX (CSA) : Please wait let me process the refund for
you.
XXXXXXXXXXXX (CSA) : I've requested a refund of $21.95 to your
Amazon Gift Card. You'll see the refund in the next few hours.
XXXXXXXXXXXX : thank
you
XXXXXXXXXXXX (CSA) : Thank you for your understanding and
patience.
XXXXXXXXXXXX (CSA) : You're most welcome! Is there anything
else I can do for you today?
XXXXXXXXXXXX : no thats
all.
XXXXXXXXXXXX (CSA) : Thank you so much for giving me a chance to
help you with this matter, Have a great day and thank you for being part of the
Amazon Family.
Please, Click End chat button to Close the chat.
:)
XXXXXXXXXXXX is no
longer connected.
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14th
Chat
5:28 PM Initial
Question: Would like to return this item. Dont like the
"bland" taste of these nuts and also the ratio is dissapointing.
5:28 PM XXXXXXXXXXXX
has
accepted the chat.
5:29 PM XXXXXXXXXXXX
(CSA) : Hello XXXXXXXXXXXX, my name is XXXXXXXXXXXX.
I'm here to help you today.
5:29 PM XXXXXXXXXXXX
(CSA) : Thank you for being a Prime member.
5:29 PM XXXXXXXXXXXX
:
Hi, XXXXXXXXXXXX.
5:30 PM XXXXXXXXXXXX
(CSA) : I'm really sorry to hear that you have a trouble with
return the item.
5:30 PM XXXXXXXXXXXX
(CSA) : No worries, let me check this for you.
5:30 PM XXXXXXXXXXXX
:
Thanks.
5:30 PM XXXXXXXXXXXX
(CSA) : Just to confirm this item Happy Belly Deluxe Mixed Nuts,
44 Ounce ?
5:31 PM XXXXXXXXXXXX
:
Yes.
5:31 PM XXXXXXXXXXXX
(CSA) : Thanks for confirming.
5:32 PM XXXXXXXXXXXX
(CSA) : I've checked and see that this item was comes under non
returnable item. In this case, you no need to return the item to us. Please keep
the item with you or just dispose the item.
5:32 PM XXXXXXXXXXXX
:
Oh
5:32 PM XXXXXXXXXXXX
(CSA) : I will help you with the full refund for you.
5:32 PM XXXXXXXXXXXX
:
ok!
5:36 PM XXXXXXXXXXXX
(CSA) : Thanks for waiting.
5:37 PM XXXXXXXXXXXX
(CSA) : I've requested a refund of $24.20 to your discover.
You'll see the refund in the next 3-5 business days.
5:37 PM XXXXXXXXXXXX
:
Ok. Thats great. ThanksQ
5:37 PM XXXXXXXXXXXX
(CSA) : Thanks for your patience and understanding :)
5:37 PM XXXXXXXXXXXX
(CSA) : Is there anything else I can assist you with today?
5:38 PM XXXXXXXXXXXX
:
That would be all. Thanks again.
5:39 PM XXXXXXXXXXXX
(CSA) : You're most welcome :)
5:39 PM XXXXXXXXXXXX
(CSA) : Thank you for contacting Amazon. Please click on the
"End Chat" to close this window. Have a great day!
5:39 PM XXXXXXXXXXXX
has
left the conversation.
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15th
Chat
Initial
Question: Hello hope all is well I just realized i was charged for prime
and i have no idea what that is or can you please explain
XXXXXXXXXXXX has
accepted the chat.
XXXXXXXXXXXX (CSA) : Hello, my name is XXXXXXXXXXXX . I'm
here to help you today.
XXXXXXXXXXXX : can you
please explain what prime is
XXXXXXXXXXXX :
and why i was charged for that
XXXXXXXXXXXX (CSA) : I'm so sorry to hear that you was charged
for Prime.
XXXXXXXXXXXX (CSA) : Upon checking your account, I see that you
have signed up for Amazon Free Prime trail on Monday, April 3, 2017.
XXXXXXXXXXXX (CSA) : Your trial was set to "Renew
Automatically," so we converted your trial to a full 12-month membership
on May 3, 2017.
XXXXXXXXXXXX : what is
that? i don't even know what that is
XXXXXXXXXXXX (CSA) : However, when you subscribed for Prime
membership, we mentioned that the Prime paid membership will be renewed
automatically after 30 days free trail. I am sorry if this information was not
clear.
XXXXXXXXXXXX : I did
not sign up for that
XXXXXXXXXXXX (CSA) : I can understand your concern, XXXXXXXXXXXX .
XXXXXXXXXXXX : can you
please explain what it is
XXXXXXXXXXXX (CSA) : In this case, If you prefer I'll help you
to cancel this for refund.
XXXXXXXXXXXX (CSA) : Sure.
XXXXXXXXXXXX (CSA) : Amazon Prime is a membership program that
offers many benefits, including FREE Two-Day shipping on millions of items, access
to movies and TV shows, ad-free music, unlimited photo storage, and Kindle
books.
XXXXXXXXXXXX : oh no I
really don't need that. can you please help me cancel and have my refund
XXXXXXXXXXXX (CSA) : Sure.
XXXXXXXXXXXX (CSA) : You can cancel your membership, please
visit the membership cancellation page: https://www.amazon.com/gp/subs/primeclub/account/homepage.html
XXXXXXXXXXXX (CSA) : Please check the link to cancel your Prime.
XXXXXXXXXXXX (CSA) : If you have any trouble with cancelling
prime, please let me know.
XXXXXXXXXXXX (CSA) : I'll do that for you.
XXXXXXXXXXXX (CSA) : I'll hold for you.
XXXXXXXXXXXX : i don't
see that link
XXXXXXXXXXXX : oh i
found it
XXXXXXXXXXXX : end the
membership
XXXXXXXXXXXX (CSA) : Yes, Elvis.
XXXXXXXXXXXX : oh wow
that was simple
XXXXXXXXXXXX : i think
i did it
XXXXXXXXXXXX (CSA) : I've confirmed your Amazon Prime membership
has been canceled.
XXXXXXXXXXXX (CSA) : I checked and see that you have placed
order using Prime benefits.
XXXXXXXXXXXX : i don't
need it prime
XXXXXXXXXXXX (CSA) : I see that we have processed a refund of
$99.17
XXXXXXXXXXXX (CSA) : You'll see the refund in the next 3-5
business days.
XXXXXXXXXXXX : thank
you.
XXXXXXXXXXXX (CSA) : You're welcome.
XXXXXXXXXXXX (CSA) : Is all set for you now?
XXXXXXXXXXXX :
also can check if an order i place today will go thru i want to use
the credit card ending 8838
XXXXXXXXXXXX : for all
of the items
XXXXXXXXXXXX (CSA) : Sure.
XXXXXXXXXXXX : i want
to make sure i did not buy same item twice
XXXXXXXXXXXX (CSA) : Pet 'n Shape All Natural Dog Chewz Beef
Bone Treat for Large Sized Dogs, 2 Count
XXXXXXXXXXXX (CSA) : Scotch-Brite Heavy Duty Scrub Sponge,
21-Count
XXXXXXXXXXXX (CSA) : Calvin Klein Men's 3-Pack Cotton Classic
Boxer Brief, Medium, black grey/red/black waistband
Tabletop Incense Burner Gifts & Decor Zen Garden Kit with Statue Candle
Holder ~ USA SELLER!! (Buddha big)
Cuisinart 15-Piece Stainless Steel Hollow Handle Block Set, C77SS-15PK
Pinzon Blended Egyptian Cotton 6-Piece Towel Set, Grey
Resource for Cooking Stainless Steel Manual Can Opener
XXXXXXXXXXXX (CSA) : Pet 'n Shape All Natural Dog Chewz Beef
Bone Treat for Large Sized Dogs, 2 Count
XXXXXXXXXXXX (CSA) : Is this the items?
XXXXXXXXXXXX : yes
XXXXXXXXXXXX (CSA) : Thanks for confirming.
XXXXXXXXXXXX (CSA) : I see that all the orders are good to go.
XXXXXXXXXXXX (CSA) : There is no problem with your orders.
XXXXXXXXXXXX :
perfect thank you so much for all your help this evening
XXXXXXXXXXXX (CSA) : You're most welcome.
XXXXXXXXXXXX (CSA) : ^6ec
XXXXXXXXXXXX (CSA) : It was a pleasure assisting you today! We
look forward to seeing you again soon. If there is anything else I can help
with, let me know. Otherwise, you can click the *End Chat* button on the top
right corner of this window.
XXXXXXXXXXXX has left
the conversation.
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16th
Chat
Initial
Question: I received the inmaker collapsible funnel set under Order # XXXXXXXXXXXX. One of the funnels has a crack
in the bottom. I contacted the seller, and they told me to contact Amazon. Can
you send a new one out? One of the two were fine, but I'm not sure if you can
send just one to replace it or if a whole new set needs to be sent.
XXXXXXXXXXXX has accepted the chat.
XXXXXXXXXXXX (CSA) : Hello, my name is XXXXXXXXXXXX. I'm here to help you
today.
XXXXXXXXXXXX (CSA) : Hi, XXXXXXXXXXXX .
XXXXXXXXXXXX (CSA) : Nice to meet you!!
XXXXXXXXXXXX (CSA) : Firstly, I'd like to thank you for being a
Prime member.
XXXXXXXXXXXX : Hi Jeba. Hope you're having a good evening.
XXXXXXXXXXXX (CSA) : I'm sorry to hear you received a damaged
product. This doesn't happens usually.
XXXXXXXXXXXX (CSA) : Yes.
XXXXXXXXXXXX (CSA) : Thanks for asking.
XXXXXXXXXXXX (CSA) : How was the day for you?
XXXXXXXXXXXX (CSA) : Please don't be worried.
I'll help you to resolve this issue.
XXXXXXXXXXXX : Amazon has always taken care of any issues
we've had. We enjoy shopping through the site. :)
XXXXXXXXXXXX (CSA) : Thanks for your understanding.
XXXXXXXXXXXX (CSA) : May I know the damaged item name?
XXXXXXXXXXXX : It is the INMAKER Collapsible Funnel, 2
Pack, FDA Approved Silicone Folding Funnel for Liquid and Powder Transfer
XXXXXXXXXXXX (CSA) : Thanks for confirming.
XXXXXXXXXXXX (CSA) : In this case, I'll issue the refund for
this item now.
XXXXXXXXXXXX (CSA) : In this case, there's no need to ship
the item back to Amazon. You're welcome to keep, donate or dispose of it -
whichever option is most appropriate and convenient for you.
XXXXXXXXXXXX : Thank you!
XXXXXXXXXXXX (CSA) : You're welcome.
XXXXXXXXXXXX (CSA) : As an alternative to your original payment
method, you can receive your refund on Amazon Gift Card to expedite your funds
availability. Which method would you prefer?
XXXXXXXXXXXX : If you could refund back to the original
payment, it would be greatly appreciated.
XXXXXXXXXXXX (CSA) : Sure.
XXXXXXXXXXXX (CSA) : I've issued a refund of $5.99 to your
Master Card. You'll see the refund in the next 3-5 business days.
XXXXXXXXXXXX : Thank you
XXXXXXXXXXXX (CSA) : You're welcome.
Is there anything else I can do for you today?
XXXXXXXXXXXX : That was it. Thank you for your help today.
XXXXXXXXXXXX (CSA) : I'm glad I was able to help! We hope to
see you again soon.
Have a nice day!!:)
Please click on the "End Chat" to close this window.
XXXXXXXXXXXX : You have a nice day as well.
XXXXXXXXXXXX has left the conversation.
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17th
Chat
Initial
Question: I was sent an incorrect item and returned it for what I had
ordered. Now, I am getting emails that I will be charged for your companies
mistake
XXXXXXXXXXXX has accepted the chat.
XXXXXXXXXXXX (CSA) : Hello, my name is XXXXXXXXXXXX.
I'm here to help you today.
XXXXXXXXXXXX (CSA) : I'm really sorry to hear you have returned
the incorrect item. I'll surely check and resolve it from my end.
XXXXXXXXXXXX : the Item
was returned, it was a black snap button shirt instead of the pants I ordered,
there was no option online for an incorrect item return
XXXXXXXXXXXX : the
order number was XXXXXXXXXXXX
XXXXXXXXXXXX (CSA) : Thanks for the order number, I'll surely
help you with the same item deliver for you.
XXXXXXXXXXXX (CSA) : Will that be help full for Michael ?
XXXXXXXXXXXX (CSA) : May I know the tracking number of the item
that you've returned, please ?
XXXXXXXXXXXX : I
already have the replacement item and have returned the incorrect item, I am
trying to keep from getting charged for an error
XXXXXXXXXXXX (CSA) : No need worry, I'll help you with the item
you'll get again and you won't charge for an error.
XXXXXXXXXXXX (CSA) : May I know the tracking number of the item
that you've returned, please ?
XXXXXXXXXXXX : I
already have the item and returned the item I was sent by mistake
XXXXXXXXXXXX (CSA) : I'm sorry you received an e-mail
notification indicating you were required to return the item; you shouldn't
have received that e-mail notification. I've fixed this error, and we won't be
charging you again for the item.
XXXXXXXXXXXX (CSA) : I've successfully fixed this issue.
You won't charge again for the item.
XXXXXXXXXXXX : thank
you for the assistance
XXXXXXXXXXXX (CSA) : I hope
this helps, XXXXXXXXXXXX?
XXXXXXXXXXXX (CSA) : You're most welcome, XXXXXXXXXXXX.
XXXXXXXXXXXX (CSA) : Is there anything else I can assist you
with today?
XXXXXXXXXXXX : no, that
takes care of it, have a good day
XXXXXXXXXXXX (CSA) : Thank you for contacting Amazon.
Take care.
Bye, XXXXXXXXXXXX.
Please click on the "End Chat" to close this window.
XXXXXXXXXXXX has left
the conversation.
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18th
Chat
Initial
Question: ORDER #
XXXXXXXXXXXX
XXXXXXXXXXXX has
accepted the chat.
XXXXXXXXXXXX (CSA) : Hello, my name is Rekha. I'm here to
help you today.
XXXXXXXXXXXX : HI
XXXXXXXXXXXX : ORDER #
XXXXXXXXXXXX
XXXXXXXXXXXX : ORDER #
XXXXXXXXXXXX
XXXXXXXXXXXX : I ORDER
STARSKY AND HUTCH 2004 VHS
XXXXXXXXXXXX (CSA) : Thank you for providing the order number.
XXXXXXXXXXXX : ANYTIME
/ DOES THE VISA ACCEPTED
XXXXXXXXXXXX : VISA
CARD
XXXXXXXXXXXX : I WANT
TO MAKE SURE TO BE SHIPPING ON MY EMAIL TO THE VHS
XXXXXXXXXXXX (CSA) : I see there is no problem with your order.
XXXXXXXXXXXX : WHAT
ABOUT IT
XXXXXXXXXXXX (CSA) : We'll authorize your card as soon as the
order enters into the shipping process and the authorization will be charged as
soon as the order ships out.
XXXXXXXXXXXX (CSA) : Your package will be delivered as promised.
XXXXXXXXXXXX : YES THANKS
XXXXXXXXXXXX (CSA) : I'll also contact the seller and ask them
to ship and deliver the item as promised.
XXXXXXXXXXXX : THANKS
XXXXXXXXXXXX (CSA) : The seller will get back to you within
24-48 hours with the updated status of your order.
XXXXXXXXXXXX (CSA) : You're welcome!
XXXXXXXXXXXX : THAT'S
IT
XXXXXXXXXXXX (CSA) : Thank you for your patience and
understanding.
XXXXXXXXXXXX : WELCOME
XXXXXXXXXXXX (CSA) : Thanks for shopping at Amazon.com. We
appreciate your business and look forward to serving you again in the near
future.
XXXXXXXXXXXX : ANYTIME
XXXXXXXXXXXX : THAT'S
IT / BYE
XXXXXXXXXXXX (CSA) : Have a nice day!
Take care, bye!
Please click the "End Chat" link to close this window.
XXXXXXXXXXXX has left
the conversation.
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19th
Chat
8:34 AM Initial
Question: Hi, I would like to have some information about Prime.
8:35 AM XXXXXXXXXXXX
has
accepted the chat.
8:35 AM XXXXXXXXXXXX
(CSA) : Hello, my name is XXXXXXXXXXXX.
I'm here to help you today.
8:35 AM XXXXXXXXXXXX
:
Cool, Hi.. how you doing?
8:35 AM XXXXXXXXXXXX
(CSA) : I'm fine.
8:35 AM XXXXXXXXXXXX
(CSA) : Thanks for asking.
8:35 AM XXXXXXXXXXXX
(CSA) : How about you?
8:35 AM XXXXXXXXXXXX
:
I'm cool
8:35 AM XXXXXXXXXXXX
:
Thanks
8:36 AM XXXXXXXXXXXX
(CSA) : Great.
8:37 AM XXXXXXXXXXXX
(CSA) : Could you please elaborate your concern regarding prime?
8:37 AM XXXXXXXXXXXX
:
Hey... I have a dumb question hahaha... I was placing an order and I signed up
for Prime thinking that it was going to be the free month, however Amazon
charged me the $100 membership. I cancelled it right away, but I would like to
know if I did cancel it correctly and I'm going to receive my refund, or what
I'm supposed to do?
8:38 AM XXXXXXXXXXXX
(CSA) : I've checked your account and see that, you've signed up
for US Prime month-to-month one month free trial
on February 2, 2017 this is the reason charged in your account now.
8:38 AM XXXXXXXXXXXX
(CSA) : But I've confirmed your Amazon Prime membership has been
canceled.
8:38 AM XXXXXXXXXXXX
(CSA) : You'll receive a refund of $100.69 for the Amazon Prime
membership fee.
Refunds typically process within 3-5 business days and appear as a credit on
your statement.
8:39 AM XXXXXXXXXXXX
:
Awesome! I just wanted to confirm haha. Sorry for bothering you today, you were
really helpful! Thank you much XXXXXXXXXXXX!
8:39 AM XXXXXXXXXXXX
(CSA) : No worries.
8:39 AM XXXXXXXXXXXX
(CSA) : My pleasure.
8:40 AM XXXXXXXXXXXX
(CSA) : You’re most welcome.
8:40 AM XXXXXXXXXXXX
(CSA) : Have I addressed all your questions? Please let me know,
if you still have any other questions. I'm here to help you.
8:40 AM XXXXXXXXXXXX
:
That was it, thank you much. Great Job.
8:40 AM XXXXXXXXXXXX
(CSA) : Have a great day.
Thank you for contacting Amazon.
Please click on the "End Chat" to close this window.
8:41 AM XXXXXXXXXXXX
is
no longer connected.
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20th
Chat
6:51 AM Initial Question: Hello, I don't believe I ever
applied for Prime, but shows that I will be charged next year $99.00. Was I
already charged for current membership? If so how is this possible as I never
applied or intended to apply for Prime membership? Please help in resolve
issue.
6:51 AM XXXXXXXXXXXX
has
accepted the chat.
6:51 AM XXXXXXXXXXXX
(CSA) : Hello, my name is XXXXXXXXXXXX.
I'm here to help you today.
6:51 AM XXXXXXXXXXXX
(CSA) : Thank you for being a Prime member.
6:52 AM XXXXXXXXXXXX
(CSA) : We certainly don't want our customers to face any sort
of inconvenience.
I'll definitely look into this for you.
6:52 AM XXXXXXXXXXXX
(CSA) : May I know when you have been charged and the last
four digits of the card number?
6:54 AM XXXXXXXXXXXX
:
I have no Idea. It just says that I am a Prime member and next charge will be
February of 2018. As I look back in Paypal, it doesn't go pass Febuary 15, so I
don't know if I have, or if I did, I am not able to view it . Possibly charged
beyond 2 months pass paypal viewing records.
6:55 AM XXXXXXXXXXXX
(CSA) : Thanks.
6:55 AM XXXXXXXXXXXX
(CSA) : No worries, In this case I'll go ahead and issue you the
refund for you.
Will that help and work?
6:55 AM XXXXXXXXXXXX
:
As for credit cards I have two on file through paypal. Both VISA one 3925 and
the other 7258.
6:56 AM XXXXXXXXXXXX
(CSA) : I see that you have been charged $99.00 on Wednesday,
February 1, 2017 on card ending in 3925.
6:58 AM XXXXXXXXXXXX
:
Yes, but how do I automatically become a member? And has this been going on for
years? This is the first time I caught it because I often visit the site and
first time I noticed Prime membership. Can you look back and see how long I've
been enrolled as a member? Do you have records of that?
6:59 AM XXXXXXXXXXXX
(CSA) : Yes, I see that the auto renew has been turned ON so
that you have been charged and now I'll go ahead and turn it OFF so that you
will not be charged again.
Will that help and work?
7:01 AM XXXXXXXXXXXX
:
Yes that'll work. I suppose I will keep an eye out for that auto renew option
to assure that it will remain off in the future. Thank you for the
support.
7:01 AM XXXXXXXXXXXX
(CSA) : No need to worry about this anymore.
7:01 AM XXXXXXXXXXXX
(CSA) : You will not be charged again.
7:02 AM XXXXXXXXXXXX
(CSA) : I have requested you a refund of $99.00 to your
original payment method and you will be able to see that within 3-5 business
days.
7:02 AM XXXXXXXXXXXX
(CSA) : Thank you for your patience and understanding.
Thank you so much for giving me the opportunity to help you out.
7:02 AM XXXXXXXXXXXX
(CSA) : Is there anything else I can assist you with today?
7:02 AM XXXXXXXXXXXX
:
Thank you, have a great day.
7:02 AM XXXXXXXXXXXX
(CSA) : You're most welcome.
Please click on the "End chat" button at the upper right corner of
this window.
7:02 AM XXXXXXXXXXXX
(CSA) : :--)
7:02 AM XXXXXXXXXXXX
(CSA) : have a lovely day!
7:03 AM XXXXXXXXXXXX
has
left the conversation.
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