Microsoft Office 2021 Professional Plus Product activation chat support
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Office
December 7, 2022, 12:14 pm
Thameem
Hello Thameem,
Thank you for contacting Microsoft Support, My name is Emmanuel. How may
I assist you today?
December 7, 2022, 12:15 pm
Emmanuel
To get the most out of your support experience, please keep your browser
open and stay in front of the computer as much as possible. Long response
delays may cause the chat session to end.
For your security, please avoid sharing sensitive information like
product keys, passwords and credit card information in this chat.
December 7, 2022, 12:15 pm
Emmanuel
In any case our chat gets disconnected please click on this link https://widget.rave.office.net/chat?partner=SMC2&requestid=bcf494d3-035c-4037-88f0-fad902e331e7 to reconnect.
Also, please provide a contact number and country, so I can reach you,
in case the chat gets disconnected.
December 7, 2022, 12:15 pm
Emmanuel
Hello Thameem, I haven’t received anything from you. Would you still
like my assistance?
December 7, 2022, 12:16 pm
Emmanuel
yes
December 7, 2022, 12:16 pm
Thameem
Hello Thameem,
Thank you for contacting Microsoft Support, My name is Emmanuel. How may
I assist you today?
December 7, 2022, 12:17 pm
Emmanuel
I bought a MS Office 2021 Professional Plus product key from a IT vendor
and I need to download the software to install and activate it.
December 7, 2022, 12:18 pm
Thameem
I just want to make sure I understood your concern correctly, You
purchase office professional plus from a vendor and want to download and
activate it. Right?
December 7, 2022, 12:19 pm
Emmanuel
Yes
December 7, 2022, 12:20 pm
Thameem
Are you using windows or mac?
December 7, 2022, 12:20 pm
Emmanuel
Windows
December 7, 2022, 12:20 pm
Thameem
We appreciate you bringing this to our attention. If I were in your
position, I would feel the same way. I will do my best to fix the situation
December 7, 2022, 12:20 pm
Emmanuel
Thank you.
December 7, 2022, 12:20 pm
Thameem
What windows are you using?
December 7, 2022, 12:20 pm
Emmanuel
10
December 7, 2022, 12:20 pm
Thameem
Do you have the product key to activate it? Please
do not drop the product key on the chat.
December 7, 2022, 12:21 pm
Emmanuel
Yes I have
December 7, 2022, 12:21 pm
Thameem
That is good. I will be sending you the link to
download it now. Please
December 7, 2022, 12:23 pm
Emmanuel
Great
December 7, 2022, 12:23 pm
Thameem
December 7, 2022, 12:24 pm
Emmanuel
Hi Thameem. Have you seen the link? Please
December 7, 2022, 12:25 pm
Emmanuel
it says 403 forbidden :(
December 7, 2022, 12:26 pm
Thameem
403 - Forbidden
December 7, 2022, 12:26 pm
Thameem
Please give me 2-3 minutes. Please
December 7, 2022, 12:26 pm
Emmanuel
hmmm
December 7, 2022, 12:27 pm
Thameem
December 7, 2022, 12:31 pm
Emmanuel
let me try
December 7, 2022, 12:32 pm
Thameem
Please do.
December 7, 2022, 12:32 pm
Emmanuel
4.5gb it started to download
December 7, 2022, 12:32 pm
Thameem
I think i got what I want...
December 7, 2022, 12:33 pm
Thameem
20 mins left for complete download.
December 7, 2022, 12:35 pm
Thameem
Have you redeemed the product key in your account?
Please
December 7, 2022, 12:36 pm
Emmanuel
its downloading.
December 7, 2022, 12:38 pm
Thameem
If you have not redeemed it. Please kindly login to
redeem.microsoft.com to redeem the product key into your Microsoft account. And
you can also download the office from there.
December 7, 2022, 12:39 pm
Emmanuel
Have you redeemed the product key in your account? Please
December 7, 2022, 12:39 pm
Emmanuel
Hi
December 7, 2022, 12:41 pm
Emmanuel
Hello Thameem, I haven’t received anything from you. Would you still
like my assistance?
December 7, 2022, 12:43 pm
Emmanuel
This code wasn't found–try re-entering it. If the code is damaged,
contact the seller. Invalid characters are A, E, I, O, U, L, S, 0, 1 and 5. Get
more info
This code wasn't found–try re-entering it. If the code is damaged,
contact the seller. Invalid characters are A, E, I, O, U, L, S, 0, 1 and 5. Get
more info
TokenNotFound
G+eRIYP7TkOIUjbQ.3.53
2022/12/07 - 07:13:34 UTC
December 7, 2022, 12:43 pm
Thameem
was I cheated?
December 7, 2022, 12:44 pm
Thameem
3.5Gb downloaded, 5 mins more
December 7, 2022, 12:45 pm
Thameem
Let's redeem it into your Microsoft account.
December 7, 2022, 12:45 pm
Emmanuel
In this case, it might be helpful if you allow me to remotely access
your PC to assist you further. Would that be all right with you?
Before we get connected, please take note of the following:
We would be making use of a Secure Microsoft Tool called Quick Assist
Remote Session Policy
Quick Assist is a secured remote channel used by Microsoft. This is a
two-way session where only you have the ultimate rights. This will allow us to
view & control your computer for troubleshooting only.
Kindly read the license & agreement page before granting access:
https://support.microsoft.com/en-us/help/22813/microsoft-quick-assist-terms-of-use
https://privacy.microsoft.com/en-US/privacystatement/
At any point in time, if you feel uncomfortable, you can end the remote
session, by clicking on the red 'X' button.”
Once we've started our session, I will have the ability to view your
desktop. Please close any windows that may contain sensitive data.
December 7, 2022, 12:45 pm
Emmanuel
In this case, it might be helpful if you allow me to remotely access
your PC to assist you further. Would that be all right with you?
December 7, 2022, 12:45 pm
Emmanuel
yes
December 7, 2022, 12:46 pm
Thameem
I will send you a link now to your upload the
product key for me to verify it. Please
December 7, 2022, 12:46 pm
Emmanuel
To launch the Quick assist application, please follow the steps below:
1. Please type "Quick Assist" into the Windows search box on
the taskbar or Hold down the following keys for 2 seconds; Ctrl + Windows +Q.
2. Wait for the 6-digit code from my end to put under "Code from
assistant".
3. Click on the "Share screen" button.
4. Click allow when prompted.
December 7, 2022, 12:47 pm
Emmanuel
ok
December 7, 2022, 12:48 pm
Thameem
Please type "Quick Assist" into the Windows search box on the
taskbar or Hold down the following keys for 2 seconds; Ctrl + Windows +Q.
December 7, 2022, 12:49 pm
Emmanuel
I'm ready, please share the 6 digit code
December 7, 2022, 12:49 pm
Thameem
Security code: 1C2H6A
December 7, 2022, 12:49 pm
Emmanuel
Done
December 7, 2022, 12:51 pm
Thameem
December 7, 2022, 12:51 pm
Emmanuel
Please upload the product key.
December 7, 2022, 12:52 pm
Emmanuel
it didnt work : (
December 7, 2022, 12:54 pm
Thameem
Please upload the product key. Please through the
link above to verify.
December 7, 2022, 12:55 pm
Emmanuel
Do I save the notepad and upload it?
December 7, 2022, 12:56 pm
Thameem
Yes. Please
December 7, 2022, 12:56 pm
Emmanuel
added files - Notepad containing MS Office 2021 professional Plus key
December 7, 2022, 12:57 pm
Thameem
Okay.
December 7, 2022, 12:59 pm
Emmanuel
Let me verify it. Please
December 7, 2022, 12:59 pm
Emmanuel
Give me 2-3 minutes. please
December 7, 2022, 1:00 pm
Emmanuel
ok
December 7, 2022, 1:01 pm
Thameem
Hi.
December 7, 2022, 1:04 pm
Emmanuel
I am still here. Please
December 7, 2022, 1:04 pm
Emmanuel
hi
December 7, 2022, 1:05 pm
Thameem
Trying to verify the key. Please
December 7, 2022, 1:05 pm
Emmanuel
ok
December 7, 2022, 1:06 pm
Thameem
It is okay.
December 7, 2022, 1:08 pm
Emmanuel
what is this redeem about?
December 7, 2022, 1:09 pm
Thameem
It is activated. Please
December 7, 2022, 1:09 pm
Emmanuel
I just want to redeem it to your account.
December 7, 2022, 1:09 pm
Emmanuel
I entered the key after installing the software... it worked... please
guide me to redeem it... thats were I was stuck
December 7, 2022, 1:09 pm
Thameem
Do not worry. It is a product key
December 7, 2022, 1:11 pm
Emmanuel
I just verify it now and activate it
December 7, 2022, 1:11 pm
Emmanuel
What was the purpose of taking me to redeem it?
December 7, 2022, 1:11 pm
Thameem
The product is activated but the redeem is still pending
December 7, 2022, 1:12 pm
Thameem
It is already in your account.
December 7, 2022, 1:13 pm
Emmanuel
I can see it here now after activating it here. |It
is fine
December 7, 2022, 1:13 pm
Emmanuel
where do I check it?
December 7, 2022, 1:13 pm
Thameem
You just have to keep the key. I can see it on your
account from here.
December 7, 2022, 1:14 pm
Emmanuel
please guide me to see it...
December 7, 2022, 1:15 pm
Thameem
It is just for your personal use. The product is
attached to your account there.
December 7, 2022, 1:16 pm
Emmanuel
Great... thank you for your support.
December 7, 2022, 1:17 pm
Thameem
Kindly click on the "Close" button to end the remote session and restrict my access from your computer. And please confirm that I do not have access to your computer anymore.
December 7, 2022, 1:18 pm
Emmanuel
You really made my day,,, I spent more than an hour figuring out the
right website to download the application file...
December 7, 2022, 1:18 pm
Thameem
please confirm that I do not have access to your computer anymore.
December 7, 2022, 1:18 pm
Emmanuel
I've already stopped the remote session..
December 7, 2022, 1:18 pm
Thameem
Thameem, your feedback is important to us. Please stay in this chat
window to tell us about your experience.
Thank you for reaching out to Microsoft Support,
Thameem. It has been my pleasure to serve you today. Take care and Stay safe!
December 7, 2022, 1:18 pm
Emmanuel
Thank you for your time today. Your feedback is important to us. Please
stay in this chat window to tell us about your experience.
Thank you for choosing Microsoft
December 7, 2022, 1:18 pm
Emmanuel
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