Wednesday, January 18, 2023

Non-Voice Email scenarios

 

Understanding Emails Exercise: Case 1

Customer’s Email:

I took the pkg to the US Post Office to mail.  Post Office says that address has the wrong zip code.  What should i do? Ship with the address that the customer/Amazon supplied?  Or change the zip code to what the Post Office suggests is correct?  The customer zip as supplied is 86001-9602; the Post Office (and Google Maps) says it should be 86005. I don't want to be dinged for shipping late -- I was trying to get this out for next day shipping. Please call me ASAP.  I will also try to email the customer, but some customers do not respond.