Good Email Examples
The following are examples of good email responses, there could be certain grammatical errors, the viewers are request to practice and use the correct formats and templates to communicate with their clients or customers. Do use the following templates at your discretion.
1.
Comments:Let's me know, how long may I
have my order shipping
Hello,
I'm so sorry for the inconvenience you've
experienced in this case. This normally doesn't happen and is definitely not
what we want our customers to experience.
I checked and found that you've placed this
order from PartsFish, a Marketplace seller from our website.
When you buy from an Amazon Marketplace or
Merchant seller, it's important to note that your order is neither fulfilled
nor shipped directly by Amazon.com.
Because this order is being shipped by a seller
within our Marketplace, we're unable to provide you with any details about the
shipping status of your order.
The following message was sent to you by
PartsFish :
-----------------------------------------------------------------------------------------------------
Hello,
Unfortunately this model is out of stock right
now, we do stock the HRR216VYA this features Self-propelled, variable speed
Smart Drive Roto-Stop® blade stop system 3 in 1 with Clip Director® - mulch,
bag, and discharge Reliable Honda GCV160 engine with Auto Choke System Twin
Blade MicroCut System® and the are the same price would you like this model instead,
the differences are the model you ordered has electric start, and the one we
have has the Roto-Stop® blade stop system
-----------------------------------------------------------------------------------------------------
This and other e-mail correspondence you've had
with a seller is visible in Your Account (https://www.amazon.com/gp/communication-manager/inbox.html/). There, you can receive attachments from the
seller, view past e-mail history, and reply to seller e-mails.
We look forward to seeing you again soon.
Best regards,
2.
Comments: I have not used this at all! I
ordered it and now don't need it due to getting something from my dentist I'd
like my money back
Hello,
I'm sorry; For health and safety reasons we're
unable to accept the return of Dreamworks Trolls Branch & Poppy Cupcakes.
However, I've requested a refund of $16.95 for
the full amount of the item. You'll see the refund in the next 3-5 business
days.
Once it is processed, you'll also be able to see
the refund here:
xyz.com
Please use or dispose of the item at your
convenience.
We hope to see you again soon.
Best regards,
3.
Comments: Outrageous delay in delivery. Every
day another excuse due to weather issues from Springfield Va to Alexandria Va.
there are NO weather issues here!!!! It was out for delivery on 3/16 now they
say delivery due 3/20. Unacceptable!!!!!!
Hello,
I'm sorry to hear that you haven't received your
package yet. However, at this time, I can only assume that it was lost.
I realize that every day another UPS excuse due
to weather issues from Springfield Va to Alexandria Va. there are no weather
issues.
I've also forwarded this issue about UPS to our
shipping department because they really want to aware of this issue. We'll take
appropriate action and make sure this won't happen again in future.
When something like this happens, I'd normally
send out a replacement order. In this case, though, I've checked your order and
see the item was ordered from a seller on our website.
Because seller's inventory is constantly
changing, we can't replace items sold by them that are Fulfilled by Amazon.
Instead, I've requested a full refund of $13.97
for the item. This refund will appear in the next 3-5 business days as a credit
on the original payment method used for the order. Once processed, you'll also
be able to see the refund here:
xyz.com
In an effort to compensate you for this
inconvenience, please place a new order via Fastest Shipping directly from
Amazon.com or order fulfilled by Amazon and write back to us with your order
number. We'll waive off or refund the shipping fee completely.
We look forward to seeing you again soon.
Best regards,
4.
Comments:It won't let me cancel. I don't have
the money right now for this I submitted by accident. Are you able to return to sender once
tracking has updated?
Hello,
I'm sorry to hear about this problem.
I understand that you've accidentally placed the
order #xxxxxxxxxxxx and you'd like to cancel it.
I tried to cancel your order for IMO Vibrating
G-spot Vibrator Stimulation Rabbit Massager, but couldn't because it's already
been shipped.
Once an order has been placed, we begin the
shipping process almost immediately. This process is heavily automated,
allowing us to get items to you as quickly as possible. We apologize for any
inconvenience this may cause.
To help you with this, I've requested a full
refund for $58.74 to cover the full amount of this shipment, including any
shipping costs. You'll see this refund to your Visa Card in the next 3-5
business days.
You can view the status of your refund in Your
Account here:
xyz.com
Your shipment is expected to arrive by March 17,
2017. When the carrier attempts to deliver your shipment, you can:
* Advise the driver you are refusing the package
if it is delivered while you're at home.
* Return it using our Online Returns Center (http://www.amazon.com/returns) if the package is delivered while you are not
at home.
We look forward to seeing you again soon.
Best regards,
5.
Comments:Hi
How do I get this item resent?
The one I got was torn in the base of the
fingers
In addition, the hole is way to big now.
I purchased it last year and the hole was small.
I saw another person giving a poor rate because
of this. I should have listened.
With a hole that size it is completely unusable.
Can send
pics if needed
Txs
Hello,
I'm sorry to hear about the problem with your
Victor VW-01 Automotive Car Sedan SUV RV Wagon Unique Victory V-finger. We
didn't expect this would happen.
To help you with this, I've requested a full
refund for $9.70, which includes the cost of the item and any shipping costs.
You'll see the refund within the next 3-5 business days.
Once processed, you'll also be able to see the
refund here:
xyz.com
As you are valuable and honest customer of
Amazon I don't want you to face the hassle of returning the item, In this case
there is no need to return the item, You're welcome to dispose the item if not
required.
I hope this solution works for you. We look
forward to seeing you again soon.
Best regards,
6.
Comments:I was told the payment was declined. A
bill went through and I had to put more money in, it is there now and I opted
to keep the same payment. I'm not sure how to tell if it is processing now or
not. Can you please let me know?
Hello,
I apologize for any inconvenience this has
caused.
I do understand your concern. I'll surely help
you with this.
I checked and see that your credit card was
successfully authorized on March 11, 2017, and we're proceeding with order #xxxxxxxxxxxxxxx. Sometimes a credit card will fail before it's
authorized; it looks like that's what happened in this case.
We'll notify you by e-mail when your order is
shipped, or if there are any further problems.
I hope this helps. We look forward to seeing you
again soon.
Best regards,
7.
I ordered this item with next day delivery. I
never received it yesterday nor was I notified it has even shipped. May I receive a refund for the one day
shipping?
Hello,
I'm sorry your package never arrived as you
expected.
Since your order is currently being prepared for
shipment, I don't want to make any changes that may cause a delay. However,
once your order ships, I'll request a shipping refund of $10.99 to your
original payment method. I'll personally follow up with this and I'll send you
a confirmation e-mail once I do so, and you'll see the refund 3-5 business days
after I request it.
Once processed, you'll be able to see the refund
here:
xyz.com
We look forward to see you again soon.
Best regards,
8.
Comments:I accidentally clicked "cancel
order" and i didn't mean to. I want to purchase the rings. Please do not cancel order!
Hello,
I understand your concern. I've checked your
order and see that you didn't cancel the order.
I've checked and found that you placed the order
with standard shipping. For standard shipping, your order will be delivered
within 3-5 business days.
However, your order has entered the shipping
process and is currently being packed for delivery.
We expect to deliver the package on Friday,
March 24, 2017.
Your package should be leaving our fulfillment
center shortly; as soon as it has, we will send an e-mail when your order is
shipped so you can track your package. You can also sign up for text message
alerts. For more information, go to:
xyz.com
You can check the most up-to-date status of your
order in Your Account, here:
xyz.com
We look forward to seeing you again soon.
Best regards,
9.
Comments:item still hasn't shown up, 12 days late, and
counting. kinda need
this to drive my car at night
Hello,
I'm so sorry that your order hasn't arrived yet.
It appears that your shipment was lost in transit.
To make this right for you, I've created a
replacement for you at no additional charge. Here are the details:
Order Number: xxxxxxxxxxxxxxxxxxx
Shipping Speed:Two-Day Shipping
Estimated Delivery Date:March 19, 2017
Here is a direct link to check on the status of
your replacement order:
xyz.com
Have a safe drive.
We look forward to seeing you again.
Best regards,
10.
Comments:Hi. I'm a prime member. And I've done
2 day shipping alot of times... but alot of the times it took more than 2 days. What gives?
Hello,
I'm sorry about the problem you had with the
delivery of your order. I understand the frustration you experienced in this
case since you subscribe to Prime and you should not encounter problems like
this.
I've verified your recent orders and I agree
that your recent orders was not delivered within 2 business days as promised.
I'm sorry for this inconvenience has caused.
On priority, I've forwarded this to the shipping
department to correct this issue and make sure that this will not happen again
in future.
To make up for delay, I've issued a $5.00
promotional certificate to your Amazon.com account, which will automatically
apply the next time you order an eligible item sold and shipped by Amazon.com.
Your promotional balance doesn't appear in Your
Account, but will always display at checkout when you place an order through
the Shopping Cart for an eligible item shipped and sold by Amazon.
We're aware that our choice of delivery services
reflects on our business as a whole, and we appreciate your feedback. All
inquiries are reviewed and taken seriously, and we're working hard to ensure a
positive delivery experience across all carriers.
Customer feedback like yours really helps us
continue to improve our deliveries and provide better service to our customers.
If there are any aspects of our service that we can improve, please do not
hesitate to say so.
We're working hard to provide a stress-free and
convenient shopping experience at Amazon.com. I'm very sorry for the
inconvenience you experienced in this case.
Thank you for your patience and understanding.
We appreciate your business and hope that you will give us the chance to serve
you again in the near future.
Best regards,
11.
Comments:Can you tell me what is going on with
the stuff I ordered some of it says it left the Kent facility?
Hello,
I'm really sorry that the package never arrived
and you had to contact us.
As per your concern, I've checked your order
details and found that the tracking shows "In Transit". However since
you didn't receive your item it implies that it was lost in transit.
In this case, I can provide you with two
options.
1. Free replacement.
2. Full refund.
Please visit the following link to provide the
information we requested:
xyz.com
I hope you'll understand, because without
confirming exactly and with my assumption I shouldn't take a wrong decision and
it shouldn't be an inconvenience for you.
I realize that at this point of time asking you
to contact us again would be disappointing, but please understand that it is
very important for us that we provide you with accurate and expedient
resolution and I find that this is the best way to be certain that your this
issue is resolved more appropriately.
In addition to our large selection, one of the
benefits we strive to offer our customers is convenience; we regret that we
have not met that standard in this case.
We look forward to hear from you again soon.
Best regards,
12.
Comments:To help assist you better please
include the following information
Item name:
Would you prefer a Replacement/Refund to a
gift card/Refund to the original Payment method:
Description of issue: I told Amazon the
Problem, I told the seller the problem, item is defective, is either one of you
going to send a return label or not????
I should not have to wait much longer for the problem to be resolved. I just want my
account credited for this defective trash sent to me!!!! Someone needs to
do something!!! Amazon you said wait 2 business days, well?????????????Its over that, now what??
Hello,
I'm sorry for the inconvenience you experienced
in this case.
To return the defective Balego Tens Machine,
please click the following link to print your
return mailing label:
xyz.com
If clicking on the link doesn't work, please
make sure you're signed into the account you used to place the order. After
you're signed in, try clicking it again or copying and pasting it into your
browser's address window.
It may take 3-5 business days to process your
refund once your return has been received by the seller. You'll receive an
e-mail when the refund is processed.
Once processed, you'll also be able to see the
refund request here:
xyz.com
If you are not seeing a refund after the seller
received the return, you can file an A-to-z Guarantee claim to request
reimbursement for the order. More information, and a button to file a claim, is
here:
https://www.amazon.com/gp/a-z-guarantee/submit-claim.html
If you have any trouble in filing this claim,
please write back to us, we'll file a claim on your behalf and help you to get
a refund.
Also, seller won't be able to reimburse you for
your return shipping costs.
I'd like to reimburse you, but I'm not sure what
you'll pay. Please write back to let us know the cost, and we'll issue you a
promotional certificate for that amount.
We hope to see you again soon.
Best regards,
13.
Comments:I received a book by Pat Conroy named
"Lords of Discipline". I don't recall ordering it. It's not in my
orders. It was sent from AmeriBooks. It appears to have departed Phoenix on 3/5
and was delivered to me on 3/8. The USPS tracking number is xxxxxxxxxxxxxxxxxx. Who sent this to me?
Alan Rogers
Hello,
I do understand that you received a book which
you didn't order.
Please check the address on the package. If the
address is yours, the package may be a gift. The packing slip inside the box
may contain the giver's billing address.
Otherwise, I'm so sorry for this delivery
mix-up. I can give you a prepaid mailing label to return the package to us at
our expense. You weren't charged for anything you didn't order.
Please click the link below to print a return
mailing label. (If you don't have a printer, a friend or family member can
print the label for you.) Once it's printed, just attach the label to the
outside of the package. You can give the package to your mail carrier or drop
it off at any UPS drop-off location.
xyz.com
If clicking on the link doesn't work, please
make sure you're signed into the account you used to place the order. Once
you're signed in, try clicking it again or copying and pasting it into your
browser's address window.
This page contains instructions on printing your
label, preparing your package for return shipment, and finding the UPS drop-off
location nearest you.
If you don't have a printer, you may want to ask
a friend or family member to print this for you. Also, public libraries usually
have computers and printers you can use--often free of charge. If you're unable
to print the label, please write back to us to let us know:
http://www.amazon.com/gp/help/contact-us/returns-and-refunds.html
You can track your return on its way back to us
here: xyz.com
Once the carrier has received your item, it can
take up to two weeks for us to receive and process your return. See our Returns
options for details (http://www.amazon.com/help/returns#receive).
Please visit the following link to provide the
information we requested:
Please visit the following link to provide the
information we requested:
xyz.com
Once we receive this information we can take
further action. I'm sorry if this additional step might cause you any inconvenience.
I hope you'll understand that this will help us in assisting you more
precisely.
I hope this helps! We look forward to seeing you
again soon.
Best regards,
14.
Comments:Our Franklin Sports Trainer was not
delivered and we don't know why. It was not refused and we have an easy to find
address that frequently gets deliveries. If it was damaged in transit wouldn't you
ship out another? We would still very much like this item asap. Thank you!
Hello.
I'm sorry that you never received your item and
had to contact us.
I checked and see that your item had been
damaged in transit and returned to the seller.
I also see that a full refund of $32.99 was
issued for the item to your original payment method.
This refund will appear in the next 3-5 business
days as a credit on the original payment method used for the order.
Once processed, you'll also be able to see the
refund here:
xyz.com
In this case please place a new order with
One-Day shipping and write back to us, we will refund the shipping charge.
Please visit the following link to provide the
information we requested:
xyz.com
We look forward to seeing you again soon.
Best regards,
15.
Comments:I have had problems with my last two
prime orders and it appears my most recent will again have a late delivery.
This problem appears endemic and while customer support reps (CSR) have said
they will pass on my feedback, I have no idea this has happened, hence this
email. The first issue (order xxxxxxxxxxxxxxxxxxxx) surfaced
when I purchased the item ~8 AM on 3/3. I was informed it wouldn't ship until
3/6 with an ETA on 3/8. I called Amazon and the CSR (Justin, I believe) changed
the shipping to UPS Next Day and it arrived on 3/7. For the hassle, he gave me
a $10 credit. The next issue (order xxxxxxxxxxxxxxxxx) is that I
still haven't received the order. I placed it on 3/6 with an ETA of 3/8. I
called on 3/9 and the CSR (couldn't understand her name) apologized profusely
and gave me a one month extension on my Prime membership. The new ETA was 3/10.
I still haven't received it. I called this morning (3/11) and spoke to CSR
Susan who is sending a replacement out for delivery on Monday 3/13.
Because I previously received a credit on my membership she said she couldn't
do anything else. I also inquired about existing order (xxxxxxxxxxxxxxxxxxxx) with the
ETA of 3/12 by 8:00 PM. Susan placed me on hold and called USPS and was told
they have not yet received the package from the initial carrier yet.
Susan said she will call me on 3/14 at 3:00 PM
to inquire about status on the orders, etc. I told Susan that I believe the
2647 order will not be delivered on 3/12 because of the carrier Amazon
selected. For both 6256 and 2647 orders, you selected USPS Parcel Select which
takes from 2 - 8 business days for delivery. It is the cheapest USPS option
with a reputation of slow delivery. This may be acceptable for non-Prime
members, but for my $99 a year Prime subscription, I find this business
practice insulting. While you state that you are serious about customer
satisfaction, it appears that you are trying to cut shipping costs at the
expense of your Prime customers, which is deplorable!
Susan offered me another $10 credit. I asked if
there was someone else I could speak to about this and she said no. I told her
I will have to think about it. Frankly, this inept handling of me as a Prime
customer has to stop. Please advise how you will address this. I'd be happy to
discuss this further if you're truly interested.
Hello,
I’m sorry this has been a disappointing order
experience for you. I can understand how you must be feeling and also know the
importance of the item for you.
I know how frustrating and annoying the
situation can be when something like this happens but believe us it was never
our intention. We try our level best to provide convenient and stress free
shopping to our customers but in this case we haven’t met the standard.
I'd like to confirm that as a Amazon prime
customer you should receive the order within Two business days.
As an online retailer, we rely heavily on the
postal system to deliver our orders to our customers and sometimes, despite all
our efforts, there can really be unforeseen incidents that are beyond our
control.
However, we should take full responsibility if
any item shouldn’t deliver on promised delivery date.
I see that we've already escalated your feedback
to our appropriate department—I know they’ll want to hear about your
experience. We’re aware that our choice of services reflects on our business as
a whole, and we appreciate your feedback for investigation
We've made special note on your account, I
assure that we'll minimize these scenarios in future and your order will be
delivered on time.
Regarding the Order #xxxxxxxxxxxxxxxxxxxxxxx:
Your order for the items was shipped by
USPS with the tracking number xxxxxxxxxxxxxxxxxxxxxx and xxxxxxxxxxxxxxxxxxxxxxx
, and is scheduled to be delivered by March 13, 2017.
You can view available tracking information from
the order summary in Your Account:
xyz.com
Regarding the replacement Order#xxxxxxxxxxxxxxxxxxxx:
We're preparing your order and expect
delivery by March 13, 2017.
You can follow the order here:
xyz.com
We’re working hard to provide a stress-free and
convenient shopping experience at Amazon.com. I sincerely apologize for the
inconvenience you experienced in this case. We truly didn’t expect this would
happen.
Your comments and suggestions will help us
improve our store and offer better service to our customers.
We hope to see you again soon.
Best regards,
16.
Comments:This is still showing as on the way.
I order a lot of items and I do not know if I
received it or not.
Can you
please check?
Thanks
Hello,
I'm sorry to hear you haven't received your
order.
At this stage, we can only assume that your
shipment is lost in transit by the carrier which is beyond our control.
I've checked your order and see the item was
ordered from OTCRX4U, a seller on our website. Because sellers' inventories are
constantly changing, we can't replace items sold by them that are Fulfilled by
Amazon.
To help you with this, I've issued a full refund
of $21.08 for the Cortizone 10 Intensive Healing.
This refund will appear in the next 3-5 business
days as a credit on the original payment method used for the order.
Once processed, you'll also be able to see the
refund here:
xyz.com
I hope this helps. We look forward to seeing you
again soon.
Best regards,
17.
Comments:I am very upset about the time thever
two items are taking to get to me. They were bought as part of a gift, and the
date has already passed.
You need to be more clear about items being
shipped from China.
I order all the time from Amazon, but am
considering going elsewhere
Hello,
I'm sorry to hear that you haven't received
these orders and had to contact us.
I've checked your order and see that the order
was placed with Neleus, a seller on our website.
Amazon Merchant listings are created by sellers
other than Amazon.com. When you buy an item at Amazon Merchant, the individual
seller processes and ships your order.
When you order from one of our Amazon Merchants
the order is placed online, using the Amazon.com order from. The information
necessary to fulfill your order is then transmitted to the individual seller,
who will handle all details of order fulfillment and support.
To help you with this, I've sent your inquiry
about your order to the seller.
You'll receive a copy of this e-mail and can
also view communications with sellers here:
xyz.com
Please give sellers two business days to
respond. When they reply, you can respond directly to their e-mail. If you
don't hear from the seller within two business days, click on the link below to
learn more about our A-to-z Guarantee and see if you qualify:
xyz.com
We look forward to seeing you again soon.
Best regards,
18.
Comments:The last two orders I've made at time
of check out it says it's two business days for shipping and when I receive my
order update it's giving me more than two business days for delivery.
Hello,
I'm so sorry for the problem you had with the
delay delivery of your "Jewelry Eternity Stud Earring" &
"Whitening Charcoal Powder" and you had to contact us.
I've checked the delay reason for this item and
shows that above items were currently not available in our fulfillment center
so that got delayed estimated dates. We certainly didn't expect this would
happen, and I´m really sorry that you were not notified in this case.
Although the shipping method is faster. As soon
as we receive from our fulfillment center, we'll ship your order as soon as
possible so you will get it soon and send you an e-mail to let you know.
I can completely understand how frustrating the
situation can be when something like this happens but believe us it was never
our intention. We try our level best to provide convenient and stress free
shopping to our customers but in this case we haven't met the standard.
As an Amazon Prime member who placed the order
with guaranteed delivery understand that you want to receive their orders
faster but occasionally a shipment may be delayed by circumstances beyond our
control.
We do our best to ensure that all orders leave
our fulfillment centers as close as possible to be delivered within the
delivery date estimated when you place your order and rely heavily on our carriers
to deliver our orders to our customers as estimated, but regrettably some
packages are delayed through no fault of the customer.
You won't be charged until we ship it to you.
However, we do have the following options for
you.
1. If you wish to wait for the item, we will
contact our assigned carrier to deliver the item soon and to compensate for
this inconvenience we will upgrade the shipping method to One Day Shipping.
2. If you don't wish to wait for the item, you
can cancel this order and place a new order for this item from another seller
selecting Fastest Shipping and write back to us with order number. To
compensate for this inconvenience, we'll waive off or refund the complete
shipping charges.
Please visit the following link to provide the
information we requested:
xyz.com
I realize that at this point of time asking you
to contact us again would be disappointing, however, we would really like to
assist you better.
Once we hear back from you we'll take
appropriate action as per your wish.
----------------------------------------------------------------------------------------------------------------------------------------------------------
For Reference, If you prefer option 2:
If you want to cancel the order, visit the link
below and click the "Need to cancel an item?" button:
xyz.com
xyz.com
I understand that you want to get these items
soon. I checked our website and see that these items are available at checkout
and you will get a package soon by selecting Fastest Shipping.
If you want the item soon from cancel this
order, place a new order for these items selecting Fastest Shipping and write
back to us with order number. To compensate for this inconvenience, we'll waive
off or refund the complete shipping charges.
For your convenience, I've provided the current
listing for this item below:
xyz.com
xyz.com
If you've any trouble while again placing an
order, I'd suggest contacting us again by phone or chat for some real-time
troubleshooting and they'll help you to place an order via free one day
shipping without any trouble. You can reach us using the following link:
xyz.com
----------------------------------------------------------------------------------------------------------------------------------------------------------
At Amazon.com, we value your trust above all
else--it is the foundation our company was built on. We realize that this
experience may influence your decision to visit our stores again but we still
hope you'll give us another chance to prove the quality of our service to you.
We look forward to hearing from you soon.
Best regards,
19.
Comments:The shipping box looked normal, the
manufacturers box looked normal. However, apon opening the item I found a ton
of broken tablets still in the packaging and also a ton of packets that
packaging had broke open causing the box to be full of a bunch of broken up
pieces of tablets and powder everywhere! What a horrible experience to pay full
price for a damaged item and what a mess all over my kitchen, only to be told
it's not returnable! :(
Hello,
I'm sorry about the problem you had with your
item. I'll surely help you with this.
To make this right for you, I've created a
replacement for you at no additional charge. Here are the details:
Order Number: xxxxxxxxxxxxxxxxxxx
Shipping Speed: One-Day Shipping
Guaranteed Delivery Date: March 17, 2017
Here is a direct link to check on the status of
your replacement order:
xyz.com
There's no need to return the broken item. You
can dispose of it at your convenience.
If you want refund instead of replacement,
please let us know by using the below link, we will issue a full refund by
cancelling replacement.
Please visit the following link to provide the
information we requested:
xyz.com
We look forward to seeing you again.
Best regards,
20.
Comments:For some reason you have decided to
take the cottenelle wipes that I have been ordering for quite some time off
prime delivery. A quick Google search shows that I can get this product
with FREE 2 day delivery, and no yearly charge. I'm seriously considering cancelling my prime
membership. Remember - you are definitely Not the
only, convenient game in town.
Hello,
First of all, please accept my sincere apologies
for the inconvenience caused. I'll surely help you with this.
I've made sure that we haven't made any changes
to the Cottonelle FreshCare Flushable Cleansing Cloths Pouch. As you may know
that availability of the item are subject to changes.
As an online retailer, we rely heavily on our
suppliers to deliver our orders to our customers and sometimes, despite all our
efforts, there can really be unforeseen incidents that are beyond our control.
I hope you'll understand our limitations in this regard.
However, I've passed your message on to the
appropriate department in our company for consideration. We're aware that our
services reflect on our business as a whole, and we appreciate your feedback.
I've forwarded the details you sent us to our Investigations team. Each report
they receive is investigated and the appropriate action is taken.
We know that availability of items determine
your shopping choices too. All in all, we'll consider your experience as we
plan further improvements.
One of our aims at Amazon.com is to provide a
convenient and efficient service; in this case, we haven't met that standard.
One of the benefits we try very hard to offer
our customers is convenience. I'm very sorry for the inconvenience you
experienced.
If you need further assistance, please let us
know. We'll be happy to assist you.
We look forward to seeing you again soon.
Best regards,
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