Bad Chat - 003
Initial Question: hello i am having trouble activating
my twitch prime account
11:21:39
PM Afi003
has accepted the chat.
11:21:44
PM Afi003
(CSA) : Hello, my name is Afixxx. I'm
here to help you today.
11:22:06
PM Afi003
(CSA) : I’m so sorry to hear about the
problem you had with your twitch prime .
11:22:09
PM flynn schulz : When i try to connect to twitch prime it says it cannot
enable prime on my account
11:22:28
PM Afi003
(CSA) : I'll help you with this Flynn.
11:22:38
PM Afi003
(CSA) : Let me check the details.
11:22:39
PM flynn schulz : Thank you very much I appreciate it
11:22:50
PM Afi003
(CSA) : You're most welcome.
11:23:52
PM Afi003
(CSA) : Flynn, you need to sign up on primevideo.com for accessing the Twitch
benefits.
11:24:01
PM Afi003
(CSA) : I'll help you with this.
11:24:18 PM flynn schulz : Thank
you, yes i have tried that but it didn't seem to work
11:24:37 PM Afi003 (CSA) : You may please try
using this link:
https://www.amazon.com/b/ref=lp_2676882011_nav_youraccount_piv?rh=i%3Aprime-inst...
11:25:03 PM Afi003 (CSA) : I appreciate that
Flynn.
11:25:06 PM flynn schulz : make
an amazon prime account?
11:25:43 PM Afi003 (CSA) : Let me check on it
further Flyn.
11:27:28 PM flynn schulz : okay I
made an amazon prime account
11:27:52 PM flynn schulz : Yeah
it still says that it cannot enable twitch prime account
11:28:36 PM Afi003 (CSA) : Flynn, I've checked
and see that there is a temporary error
in accessing Twitch Prime for Australian
customers.
11:28:55 PM flynn schulz : Oh
okay, any idea how long it will take to repair?
11:29:00 PM Afi003 (CSA) : Let me check on it.
11:29:06 PM flynn schulz : Thank
you
11:29:46 PM Afi003 (CSA) : There is a sudden
technical glitch happened with the Twitch Prime for customers having Australian
Address.
11:29:54
PM flynn schulz : oh o
11:29:56
PM flynn schulz : no*
11:29:58
PM Afi003
(CSA) : Thanks for bringing this to our attention. I can assure you that our
technical team is currently working on this on high priority and please be
assured that it will be resolved shortly.
11:30:08
PM flynn schulz : Okay thank you very much
11:30:10
PM Afi003
(CSA) : I really appreciate your patience and understanding in this
matter. The issue will be fixed within
few hours, please do not worry Flynn.
11:30:13
PM Afi003
(CSA) : You're most welcome.
11:30:14
PM Afi003
(CSA) : I really appreciate your patience and understanding in this matter.
11:30:24
PM flynn schulz : Have a nice day Afiya!
11:30:28
PM Afi003
(CSA) : Is there anything else I can assist you with today?
11:30:38
PM Afi003
(CSA) : I hope I've helped you.
11:30:51
PM Afi003
(CSA) : I hope that this issue is resolved to your satisfaction soon.
11:31:08
PM flynn schulz : No thank you, I appreciate your help
11:31:12
PM Afi003
(CSA) : You're most welcome.
11:31:15
PM Afi003
(CSA) : I'm glad I was able to help! We hope to see you again soon.
You can click the *End Chat* button on the top right corner of this
window.
11:31:19
PM Afi003
(CSA) : Bye :)
11:31:26
PM flynn schulz : Bye bye :0
11:31:30
PM flynn schulz : ;)*
11:31:57
PM Afi003
(CSA) : Take care :)
11:33:44
PM flynn schulz has left the conversation.
Ask the
following questions:
1.
What exactly was the customer looking for?
2.
Did Afi003 sound helpful during the interaction?
3.
What was Afiya’s response to the customer’s issue?
4. Was the customer satisfied with the response
provided?
5. Was this an out-of-the-scope issue?
6. What could Afi003 have done to make this a
great customer experience?
7. According to you, is this a good, bad or
average chat?
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