Non-Voice Email scenarios

 

Understanding Emails Exercise: Case 1

Customer’s Email:

I took the pkg to the US Post Office to mail.  Post Office says that address has the wrong zip code.  What should i do? Ship with the address that the customer/Amazon supplied?  Or change the zip code to what the Post Office suggests is correct?  The customer zip as supplied is 86001-9602; the Post Office (and Google Maps) says it should be 86005. I don't want to be dinged for shipping late -- I was trying to get this out for next day shipping. Please call me ASAP.  I will also try to email the customer, but some customers do not respond.

 

Non Voice - Email support - Examples of Bad Emails - 20 samples

Bad Email Examples

The following are examples of bad email responses, they might not have resulted in proper response.

The emails would not have provided proper resolution, they wouldn't have followed the 7C's of Communication.

Non-voice Communication - 7 C's of Communication

 Why Use the 7 Cs?

It a very useful tool to help write high-quality email / Chat messages

E-mail Support - Non Voice - Good E-mail case study - 20 E-mails

 Good Email Examples

The following are examples of good email responses, there could be certain grammatical errors, the viewers are request to practice and use the correct formats and templates to communicate with their clients or customers. Do use the following templates at your discretion.